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BLOGS
November 23, 2022
Power Virtual Agents & Power Automate – Truly Powerful!
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September 16, 2022
Improve Employee training and Engagement with Knowledge Bots
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September 12, 2022
Top 5 Ways Intelligent Virtual Assistants Augment Customer Contact Centers in Europe
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September 5, 2022
How Can Traditional Banks Challenge the Fintech Space With Conversational AI?
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August 18, 2022
Creating Intelligent Chatbots Using Power Virtual Agents & Dataverse
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August 11, 2022
Deliver Total Experience With Microsoft Power Virtual Agents
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August 4, 2022
Top use cases of Chatbots in the Banking and Finance Industry
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July 13, 2022
The DOs and DON’Ts of Conversational AI
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July 6, 2022
Conversational Commerce in various Social Channels
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June 30, 2022
Choosing your Conversational AI Platform
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June 20, 2022
A Quick Guide to Assess your Chatbot’s Maturity
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June 10, 2022
Transforming The Retail Experience with Metaverse and Virtual assistants
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May 24, 2022
Top Voice Bot Use Cases In Different Industries
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May 18, 2022
Total Experience in the Age of Conversational AI Platforms
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March 29, 2022
Conversational Commerce – The Next Big Thing in Customer Experience
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March 15, 2022
How can sales bots boost revenue?
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March 7, 2022
Generate 5X ROI on chatbots with a personalized engine
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January 25, 2022
How can conversational AI help win the digital shelf?
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December 29, 2021
6 ways chatbots can help improve customer engagement in CPG & Retail industry
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December 22, 2021
7 Ways Marketing Bots Can Drive Lead Generation
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December 3, 2021
Optimize your customer support in this holiday season using customer engagement bots
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December 1, 2021
23 Experts Share How Chatbots Will Transform Customer Experience in 2022
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November 29, 2021
From hire to retire – How chatbots can automate employee engagement
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November 22, 2021
All you need to know about conversational AI + what’s in it for your business
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November 8, 2021
How are chatbots transforming the oil and gas industry
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November 1, 2021
Deploy Employee Experience Chatbots in Microsoft Teams
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October 11, 2021
Improve Your Customer Effort Score with Conversational AI
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October 4, 2021
5 Advanced Capabilities to look for in an IT Helpdesk Bot
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September 17, 2021
Customer Service and Beyond: Harnessing Chatbots to transform the customer experience
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September 10, 2021
Using Conversational Analytics to Measure and Personalize Customer Experience
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July 30, 2021
4 Ways Chatbots Are Making Life Easier for Remote Workers
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July 22, 2021
Using Employee Experience Chatbots to Drive Hybrid Workforce Productivity
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July 12, 2021
Using Sentiment Analysis to Improve the Conversational User Experience
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July 2, 2021
Modernizing your IT Service Desk for a Hybrid Workplace
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June 28, 2021
Deploy an IVR Bot to Improve Customer Self Service
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June 21, 2021
5 Reasons For Enterprise Chatbot Failure and How to avoid them
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June 15, 2021
Low Code vs Pro Code: The right platform usage for digital transformation
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June 7, 2021
Running a Seamless IT service desk: Pre and post-pandemic times
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May 25, 2021
Using Human Hand Off in Power Virtual Agents for Better Success
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May 18, 2021
The Future of Chatbots: Top statistics to look for in 2021 and beyond
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April 14, 2021
How Conversational AI is transforming Digital Marketing
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April 2, 2021
How is Conversational Search transforming the digital shopping experience?
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March 22, 2021
11 Examples of Facebook Messenger Chatbots To Take Inspiration From
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March 3, 2021
Building A Power BI Chatbot Using Power Virtual Agents
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February 25, 2021
Using AI to Accelerate Competitive Advantage
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February 15, 2021
How can AI and chatbots improve support agent experience & productivity
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February 5, 2021
Using AR and chatbots to increase customer engagement
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February 1, 2021
The Evolution of Chatbots to Conversational AI
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January 22, 2021
7 Advanced Chatbot Features To Consider in 2021
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January 20, 2021
How Can Whatsapp Chatbots Improve Customer Engagement
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January 15, 2021
Why The Future Of Chatbots is Low-Code
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January 10, 2021
9 Major Chatbot Trends for 2021
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January 8, 2021
6 Top CIO Priorities For 2021
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December 30, 2020
Understanding Digital Customer Service And How To Improve It
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December 23, 2020
9 Contact Center Trends For 2021
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December 18, 2020
Top 6 Customer Experience Trends For 2021
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November 5, 2020
Why Voice Bots Are The Future Of Contact Center Customer Service
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October 27, 2020
How Chatbots Can Boost The Customer Retention Rate
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October 19, 2020
Transforming Omnichannel Customer Service With Chatbots
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October 13, 2020
How Chatbots And Human Agents Together Will Transform Contact Centers
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October 8, 2020
A Comprehensive Guide For Conversational AI
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September 28, 2020
Privacy And Security Considerations For Consumer-facing Chatbots
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September 18, 2020
When Should A Chatbot Initiate A Human Handoff?
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September 11, 2020
How Different CPG Companies Are Using Chatbots To Drive Customer Experience
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September 4, 2020
How Agent Assist Bots Help Improve Customer Service Productivity
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August 8, 2020
Understanding The Difference Between A Chatbot And A Virtual Assistant
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August 8, 2020
Make Power BI Data Consumption Simpler: Integrate Chatbots
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July 25, 2020
A Comprehensive Guide To Understanding Chatbots
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July 22, 2020
How Will Voice Bots Transform The Workplace In The New Normal?
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June 25, 2020
How is AI Transforming Enterprise Software Applications
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June 12, 2020
How Are Chatbots Helping the Healthcare Industry Fight the COVID-19 Crisis
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May 25, 2020
Manage High Call Volume During COVID-19 Using AI & Call Deflection
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May 20, 2020
Building A Resilient Customer Service During Uncertain Times
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May 6, 2020
How Banks Are Leveraging Conversational AI Amid COVID-19
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April 30, 2020
Leverage Microsoft Power Virtual Agents To Accelerate Your Crisis Response
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April 22, 2020
9 Components Of A High-Performing Chatbot
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April 17, 2020
How to Effectively Support Your Remote Workforce With HR Digital Assistants
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April 13, 2020
How Dynamics 365 Virtual Agents Can Supercharge Your Customer Service
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March 30, 2020
Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges
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March 16, 2020
How Chatbots Are Helping The Fight Against The COVID-19 Crisis
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February 14, 2020
12 Experts Share The Biggest Chatbot Trends For 2020!
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November 11, 2019
Why are we excited about Power Virtual Agents?
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June 3, 2019
The Aggregator Bot: Unify Multiple Chatbots Into A Single Bot
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May 24, 2019
Understand The Chatbot Integrations With Different Enterprise Systems
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May 15, 2019
Chatbots Glossary – 35 Terms You Need To Know
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May 10, 2019
7 Ways To Improve FCR At Your Contact Center
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April 29, 2019
Conversational IVR: The what, why and how
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April 19, 2019
7 Tools To Build Chatbots Without Coding
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April 9, 2019
6 Factors To Consider When Selecting Your First AI Pilot Project
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March 29, 2019
Take Your Chatbots To The Next Level With These New Capabilities
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March 18, 2019
How To Convince Your Leadership To Deploy Enterprise Chatbots
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March 8, 2019
How Are Chatbots Boosting The CRM Adoption Rates
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March 1, 2019
Understanding The Role Of Sentiment Analysis In Chatbots
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February 20, 2019
7 quick tips for designing a chatbot personality
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February 11, 2019
Top 5 Myths About AI You should stop believing
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January 28, 2019
How chatbots help you reduce customer service costs
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January 16, 2019
7 Actionable Tips To Reduce Contact Center Call Volume
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January 4, 2019
How Voice Assistants Are Transforming The Enterprise Workplace
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December 19, 2018
Chatbots: The Past, Present, And Future
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December 10, 2018
RPA Bots: Understanding The Chatbot And RPA Integration
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November 28, 2018
Multilingual Chatbots: Benefits And Key Implementation Considerations
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November 9, 2018
How To Make A Chatbot Intelligent?
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October 26, 2018
5 Top Contact Center Automation Trends to Watch For: RPA, Chatbots, and More!
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October 5, 2018
Comparing The Top Bot Development Frameworks
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September 19, 2018
5 Tips To Ensure Your Chatbot Is GDPR Compliant
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September 7, 2018
Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise
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August 24, 2018
10 Key Chatbot Implementation Considerations You Should Be Aware Of
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August 14, 2018
Major Artificial Intelligence Applications In The Telecommunications Industry
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August 2, 2018
5 Chatbot Code Of Ethics Every Business Should Follow
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July 23, 2018
How Chatbots Can Help The Hospitality Industry Transform The Guest Experience
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July 12, 2018
10 Powerful Benefits Of Chatbots In Customer Service
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July 6, 2018
4 Top B2B Chatbot Use Cases You Must Know
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June 27, 2018
4 Ways Marketing Teams Can Use Chatbots
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June 22, 2018
Chatbots vs Apps: What does your business need?
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June 12, 2018
4 Amazing Things Enterprise Chatbots Can Do For Users
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June 1, 2018
7 Chatbot Myths You Need To Stop Believing
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May 25, 2018
Top chatbot use cases in different industries
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May 18, 2018
Different Ways Manufacturing Companies Can Use Chatbots
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May 11, 2018
How Chatbots will help in HR onboarding
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May 4, 2018
Every ERP System Needs An AI Chatbot. Here’s Why
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April 27, 2018
Important Use Cases and Examples of Chatbots For The Retail Industry
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April 19, 2018
How Chatbots Can Simplify the Recruitment Process
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April 13, 2018
9 Ways To Enhance Chatbot Security
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April 6, 2018
How Chatbots are Revolutionizing The HR Department
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March 30, 2018
How Chatbots Can Help IT Helpdesk Teams Hit SLA Target
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March 23, 2018
Chatbots: AI’s Most Practical Use Case for The Digital Workplace
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March 19, 2018
How AI will Impact IT Service Management
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March 13, 2018
How Chatbots Help HR Managers Improve Employee Experience and Reduce Cost per Contact
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March 7, 2018
What are enterprise chatbot platforms and what are they for?
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February 28, 2018
Human Hand-off in Service Desk Bots
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February 21, 2018
Why Your Employee IT Self-Service Needs Bots Instead of Portals
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February 15, 2018
A Buyer’s Guide To Choosing The Best Chatbot Builder Platform
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February 7, 2018
Different ways your business can use chatbots
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February 2, 2018
Basic Resources Required to Build an Enterprise Chatbot
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January 26, 2018
How Can AI Bots Increase IT Helpdesk Support Efficiency?
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January 19, 2018
The role of chatbots in intelligent enterprise automation
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January 11, 2018
What’s Big in Chatbots in 2018 and Beyond
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December 23, 2017
How Chatbots Skyrocket The Adoption of Your Business Intelligence
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November 23, 2017
Why Business Intelligence Needs Chatbots to Boost User Adoption & ROI
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November 17, 2017
22 Experts Predict How Artificial Intelligence Will Impact The Future Of Work
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November 8, 2017
How AI-powered Enterprise chatbot platforms are transforming the future of work
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