Supply chain is a multifaceted process. They require organized workflows to address inadequate inventory to fulfill demand, supply shortages and logistical uncertainties, inefficient user information management to monitor order to cash (OTC) processes. In this highly competitive landscape, traditional UI and difficult navigation of apps may impact the user experience negatively.
BotCore’s chatbots offer a Conversational User Interface solutions for your supply chain and logistics operations. Right from placing orders to processing payments and tracking orders, these bots can take up all high volume tasks. With easier data retrieval and better interaction with ERP systems, bots are instrumental in transforming the user experience. Furthermore, the data captured during the process can be processed under AI-infused intelligent engines to predict the future.
Besides the intelligent gathering of information and monitoring OTC processes, the supply chain industry can now use the evolving machine learning algorithms to predict the gaps and revenue losses. Using the supplier’s and customers transactional data, organizations can pre examine real-time insights with the help of data-intensive, ML-based methodology addressing late delivery and high volume returns too.
You don’t need a dedicated human support to book an order, track a shipment or answer customer queries. Bots offer a ceaseless support round the clock.
Supply chain chatbots can handle a wide range of tasks such as paperwork, procurement, purchase placement, payment processing etc. They also alert the staff when a human intervention is needed.
In logistics, order visibility and time are of utmost importance. Bots eliminate long service queues and share a real-time status of the order to the customers.
Easy navigation, reduced waiting time and real-time information in a conversational manner result in an enhanced customer experience and thus improved customer relationships.
Bots get the users rid of complex UI and engage with them in a human-like contextual conversation. Therefore the users get personalized responses to their queries.
Bots use advanced machine learning in the supply chain. They grow smarter with each interaction and thus the operations continue to become more efficient over time.
BotCore provides a 99% uptime which means there is almost no lag in bot response and your customers get the required information on the go.
BotCore’s chatbots can be easily integrated with your existing enterprise systems and applications such as websites, messaging channels, databases and internal apps.
Bots record each user interaction and equip you with valuable insights which you can use to modify your strategies for better performance.
Although the bots become wiser over interactions, you can still be on top of their performance using a dashboard and take required corrective measures to improve them.
BotCore also assists you with regular maintenance and other support related to your bots. Therefore, you get a seamless and ceaseless support from your bots.
Providing the right information to the right people at the right time is a major challenge for most suppliers. With bots, you can ensure a transparent supply chain visibility for your partners, customers and dealers. Customers can seamlessly track shipments 24/7.