Why Are We Excited About Power Virtual Agents
Why are we excited about Power Virtual Agents?

At this year’s Ignite , Microsoft made several announcements related to conversational AI and chatbots. One of the key announcements that caught our attention is the launch of Power Virtual Agents as a part of Microsoft’s citizen development vision of Power Platform.Power Platform

Conversational Ivr
Conversational IVR: The what, why and how

Today’s modern customers want more - They expect faster resolution to issues, personalized experiences and effective self-service. Even though  traditional IVR systems are deployed with an intention to provide self-service via phone, reduce call volume and increase agent productivity, these

6 Factors To Consider When Selecting Your First Ai Pilot Project
6 Factors To Consider When Selecting Your First AI Pilot Project

According to Gartner’s CIO Agenda Survey, 46 percent of CIOs have plans to adopt AI in their corporate realm.Over the past few years, AI has impacted various functions and industries and its adoption only seems to be growing. In fact,

Understanding The Role Of Sentiment Analysis In Chatbots
Understanding The Role Of Sentiment Analysis In Chatbots

Chatbot technology has had an undeniable impact on digital transformation of organizations; customer experience management, in particular. When we talk about conversational AI solutions and other AI-based applications for augmenting customer  and employee experience, chatbots emerge as a front-runner.According to Gartner,

Ai Myth
Top 5 Myths About AI You should stop believing

As much as AI and its abilities are being spoken about and speculated today, there are quite a few myths that are doing the rounds as well. While some believe that it to be a deus ex machina, a tool

7 Actionable Tips To Reduce Contact Center Call Volume
7 Actionable Tips To Reduce Contact Center Call Volume

Providing a great customer experience while reducing call volume and costs is the ultimate goal of any contact center. Over the years, contact centers have invested in various types of customer-facing technologies – right from IVR, CTI, CRM, ACD to

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