Why Are We Excited About Power Virtual Agents
Why are we excited about Power Virtual Agents?

At this year’s Ignite , Microsoft made several announcements related to conversational AI and chatbots. One of the key announcements that caught our attention is the launch of Power Virtual Agents as a part of Microsoft’s citizen development vision of Power Platform.Power Platform

Conversational Ivr
Conversational IVR: The what, why and how

Today’s modern customers want more - They expect faster resolution to issues, personalized experiences and effective self-service. Even though  traditional IVR systems are deployed with an intention to provide self-service via phone, reduce call volume and increase agent productivity, these

Chatbot Builder Tools
7 Tools To Build Chatbots Without Coding

Conventionally, it required extensive knowledge, skill and substantial coding, support, maintenance, and manual work to build chatbots from the ground up. Large amounts of time and money expended into building chatbots ultimately did not seem viable or profitable.  Time and

Take Your Chatbots To The Next Level
Take Your Chatbots To The Next Level With These New Capabilities

The adoption of chatbots in enterprises has grown exponentially in the last decade and today, we can see organizations of all sizes using bots for a variety of use cases and functions. A report by Markets and Markets shows that

How To Convince Your Leadership To Deploy Enterprise Chatbots
How To Convince Your Leadership To Deploy Enterprise Chatbots

From customer support, business intelligence, service management, lead generation to information retrieval, chatbots have gained widespread adoption across functions. The reason why organizations are actively embracing bot technology is that chatbots not only have several high value business use cases

Understanding The Role Of Sentiment Analysis In Chatbots
Understanding The Role Of Sentiment Analysis In Chatbots

Chatbot technology has had an undeniable impact on digital transformation of organizations; customer experience management, in particular. When we talk about conversational AI solutions and other AI-based applications for augmenting customer  and employee experience, chatbots emerge as a front-runner.According to Gartner,

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