How Chatbots And Human Agents Together Will Transform Contact Centers
How Chatbots And Human Agents Together Will Transform Contact Centers

How Chatbots And Human Agents Together Will Transform Contact Centers As chatbots are gaining traction, their various benefits for customer service are being extolled by business leaders across the globe.  However, we are still not at a point wherein human

Privacy And Security Considerations For Consumer Facing Chatbots
Privacy And Security Considerations For Consumer-facing Chatbots

Privacy And Security Considerations For Consumer-Facing Chatbots One of the most critical considerations while building consumer facing chatbots is ensuring privacy and security. This is even more important for industries like retail, CPG, banking, healthcare, travel etc. where chatbots capture

When Should A Chatbot Initiate A Human Handoff
When Should A Chatbot Initiate A Human Handoff?

When Should A Chatbot Initiate A Human Handoff? While chatbots today are becoming  intelligent enough to address several simple and complex queries of users, there will always be situations where a conversation needs a human touch and should be handed

How Different Cpg Companies Are Using Chatbots To Drive Customer Experience V1
How Different CPG Companies Are Using Chatbots To Drive Customer Experience

How Different CPG Companies Are Using Chatbots To Drive Customer Experience The importance of personalized customer experience in the CPG (Consumer Packaged Goods) industry cannot be overstated. However, this is easier said than done. The sheer scale of engaging personally

How Agent Assist Bots Help Improve Customer Service Productivity
How Agent Assist Bots Help Improve Customer Service Productivity

How Agent Assist Bots Help Improve Customer Service Productivity Customer service agents not only have to resolve customer queries accurately but also need to do that in the least amount of time. Average Handling Time (AHT), therefore, is one of

A Chatbot And A Virtual Assistant V1
Understanding The Difference Between A Chatbot And A Virtual Assistant

Understanding The Difference Between A Chatbot And A Virtual Assistant Gartner predicts that by 2020, 25 percent of customer service and support operations will integrate bot technology of some kind. Chatbots and Virtual Assistants (VA) are a result of this

Subscribe to our monthly newsletter to get the latest updates directly to your mailbox!

Copyright 2020 Acuvate. All rights reserved