Building A Resilient Customer Service
Building A Resilient Customer Service During Uncertain Times

The onset of the Covid-19 pandemic has posed some unprecedented challenges to both public and private organizations. Measures implemented to control the spread of the virus and the impact caused by them have created confusion, uncertainty, and fear amongst consumers.The

Leverage Microsoft Power Virtual Agents To Accelerate Your Crisis Response

As the world continues its struggle amidst the COVID-19 pandemic, the onus on staying connected with employees in an increasingly remote work environment is the utmost concern for businesses. They realize that ensuring the health and well-being of their employees

Chatbot Components
9 Components Of A High-Performing Chatbot

Chatbot conversations will deliver $8 billion in cost savings by 2022- Juniper ResearchChatbots are being widely used by businesses. But what does it take to build a truly advanced and enterprise-grade chatbot? Let’s explore! Conversational UXAn excellent Conversational UX is

How To Effectively Support Your Remote Workforce With Hr Digital Assistants
How to Effectively Support Your Remote Workforce With HR Digital Assistants

The COVID-19 pandemic has turned the world upside down, leaving many businesses grappling to adjust to a new normal that is constantly changing. Specifically, extended lockdowns are forcing businesses to implement a long term work-from-home model. In fact, leading tech

How Dynamics 365 Virtual Agents Can Supercharge Your Customer Service
How Dynamics 365 Virtual Agents Can Supercharge Your Customer Service

Delivering positive customer experiences has become critical for organizations to drive engagement, purchases, loyalty and retention. To this end, many enterprise leaders have deployed AI customer service technologies like chatbots for various use cases.Several Microsoft customers are already using Bot

It Help Desk Challenges
Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges

The COVID-19 pandemic has been a serious wake up call for companies which put digital transformation and AI adoption in the back-burner. It made us all realize that adopting emerging digital and AI technologies is not so much an option

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