9 Major Chatbot Trends For 2021
9 Major Chatbot Trends for 2021

9 Major Chatbot Trends for 2021 It goes without saying that in 2020, AI & chatbots have accelerated digital transformation journeys of enterprises across the globe. Due to the unique challenges posed by the pandemic, customers’ shopping habits transitioned to

6 Top Cio Priorities For 2021
6 Top CIO Priorities For 2021

6 Top CIO Priorities For 2021 In 2020, CIOs and other IT leaders have solved several unprecedented challenges and became key enablers in business continuity. CIOs are now in a dilemma regarding the orientation of their efforts and resources in

Transforming Omnichannel Customer Service With Chatbots
Transforming Omnichannel Customer Service With Chatbots

Transforming omnichannel customer service with chatbots With the onset of COVID-19, consumer buying worldwide shifted to digital platforms. Digital platforms are increasingly being used to interact with brands, view products, get information, check prices, and make purchases. Moreover, with the

How Chatbots And Human Agents Together Will Transform Contact Centers
How Chatbots And Human Agents Together Will Transform Contact Centers

How Chatbots And Human Agents Together Will Transform Contact Centers As chatbots are gaining traction, their various benefits for customer service are being extolled by business leaders across the globe.  However, we are still not at a point wherein human

Privacy And Security Considerations For Consumer Facing Chatbots
Privacy And Security Considerations For Consumer-facing Chatbots

Privacy And Security Considerations For Consumer-Facing Chatbots One of the most critical considerations while building consumer facing chatbots is ensuring privacy and security. This is even more important for industries like retail, CPG, banking, healthcare, travel etc. where chatbots capture

When Should A Chatbot Initiate A Human Handoff
When Should A Chatbot Initiate A Human Handoff?

When Should A Chatbot Initiate A Human Handoff? While chatbots today are becoming  intelligent enough to address several simple and complex queries of users, there will always be situations where a conversation needs a human touch and should be handed

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