Understanding The Difference Between A Chatbot And A Virtual Assistant Gartner predicts that by 2020, 25 percent of customer service and support operations will integrate bot technology of some kind. Chatbots and Virtual Assistants (VA) are a result of this
A Comprehensive Guide To Understanding Chatbots What is a chatbot The past and the present of chatbots What are chatbots capable of doing? Important chatbot features you should be aware of Use cases and benefits         Functions
Building A Resilient Customer Service During Uncertain Times The onset of the Covid-19 pandemic has posed some unprecedented challenges to both public and private organizations. Measures implemented to control the spread of the virus and the impact caused by them
Leverage Microsoft Power Virtual Agents To Accelerate Your Crisis Response As the world continues its struggle amidst the COVID-19 pandemic, the onus on staying connected with employees in an increasingly remote work environment is the utmost concern for businesses. They
9 Components Of A High-Performing Chatbot Chatbot conversations will deliver $8 billion in cost savings by 2022- Juniper ResearchChatbots are being widely used by businesses. But what does it take to build a truly advanced and enterprise-grade chatbot? Let’s explore!
How To Effectively Support Your Remote Workforce With HR Digital Assistants The COVID-19 pandemic has turned the world upside down, leaving many businesses grappling to adjust to a new normal that is constantly changing. Specifically, extended lockdowns are forcing businesses