Manage High Call Volume During Covid 19 Using Call Deflection & Ai
Manage High Call Volume During COVID-19 Using AI & Call Deflection

Manage High Call Volume During COVID-19 Using Call Deflection & AI The COVID-19 pandemic, and the unique challenges it has posed, has engulfed customers in a wave of fear and uncertainty and put organizations in a jiffy.There has been a

How Banks Are Leveraging Conversational Ai Amid Covid 19
How Banks Are Leveraging Conversational AI Amid COVID-19

How Banks Are Leveraging Conversational AI Amid COVID-19 The onset of the COVID-19 pandemic has brought some unprecedented business issues to the forefront. One of the major industries that is compelled to accelerate its digital transformation initiatives is banking.As social

Power Virtual Agents & Power Automate Truly Powerful!
Power Virtual Agents & Power Automate – Truly Powerful!

Power Virtual Agents & Power Automate – Truly Powerful! Introduction Power Virtual Agents (PVA) and Power Automate (PA), formerly called Flows, are Microsoft’s latest AI innovations and a part of their Power Platform. Enterprises can use these tools separately to

Why Are We Excited About Power Virtual Agents
Why are we excited about Power Virtual Agents?

Why Are We Excited About Power Virtual Agents? At this year’s Ignite , Microsoft made several announcements related to conversational AI and chatbots. One of the key announcements that caught our attention is the launch of Power Virtual Agents as a part

Conversational Ivr
Conversational IVR: The what, why and how

Conversational IVR: The What, Why And How Today’s modern customers want more - They expect faster resolution to issues, personalized experiences and effective self-service. Even though  traditional IVR systems are deployed with an intention to provide self-service via phone, reduce

6 Factors To Consider When Selecting Your First Ai Pilot Project
6 Factors To Consider When Selecting Your First AI Pilot Project

6 Factors To Consider When Selecting Your First AI Pilot Project According to Gartner’s CIO Agenda Survey, 46 percent of CIOs have plans to adopt AI in their corporate realm.Over the past few years, AI has impacted various functions and

Subscribe to our monthly newsletter to get the latest updates directly to your mailbox!

2021 Acuvate. All rights reserved