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Knowledge Base

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The knowledge base of the bot is central to its functioning. It supports the following functions:

  • Creating Guided Conversations: Bot interactions ought to be streamlined so that the outcomes are pre-defined.

  • Handling Q&A Scenarios: BotCore’s knowledge base equips bots to answer all possible queries.

  • Entity Fulfilment & Actions: This enables a bot to give relevant responses to capture all required entities to perform an action.

Knowledge Base
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Conversation System

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Using message definition language, an HTML like scripting language, BotCore helps define bot responses.

  • Messages needs to reach various platforms without alterations of any kind, which is ensured by BotCore.

  • BotCore enables the bot to grasp the context of a conversation.

  • Curation of responses is also possible with BotCore. Customization for specific queries is also possible.

Meshbot Bubbles

Security

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Parameters vary for enterprises. BotCore lets you set security parameters for your enterprise based on your need. BotCore currently provides these five security parameters:

  • User Authentication

  • User Authorization

  • Multi-Factor Authentication

  • One-Time Authorization

  • Channel Authorization

Securit Bot
Chatbot Triggers

Triggers

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This module of the platform allows for bot-user interaction based on certain business tools or triggers.

  • An already integrated application can send out triggers using trigger service.

  • Message queuing allows for trigger messages to be queued in case of large volumes.

  • User & Channel Data Store is useful when users are across multiple channels where the bot is integrated.

Administration

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Bots need to be monitored and regulated. BotCore simplifies this process as well:

  • Training Module: For learning and understanding new concepts.

  • Maintenance Mode: The results of new learning and actions can be tested here. It helps in analyzing the actions which makes bots match requirements better.

  • Logs: To understand the effectiveness of the bot, its shortcomings are not to be forgotten. This module helps record bot errors.

Administration Bot

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