Voice Assistants
Deliver an intuitive, automated experience for all your digital channels
By 2023, 25% of employee interactions with applications will happen via voice, up from almost 3% in 2019
Voice interfaces can extricate digital workers/customers from the need to interact with business applications via a mouse, keyboard or touchscreen, which presents unique benefits for frontline workers.
Give your employees/customers their own voice-enabled intelligent assistant that can automate their interactions by adding intelligence and insight to the conversation.
Using BotCore, enterprises can now aid business process automation using voice-enabled applications. Enable more personalized responses with contextual understanding, speech synthesis, voice recognition and natural language processing.
DID YOU KNOW
50% of All Searches Will Be Voice Searches by 2020 – Comscore
Virtual assistants are reshaping user/employee interactions with devices in both their personal life and the digital workplace in the past few years. The democratization of AI and conversational UI is creating opportunities to deliver more personalized experiences.
The next generation of AI assistants in the enterprise is the voice-based virtual assistants.
Know how large oil & gas company transformed its knowledge capture in the field force using a voice assistant
features of voice assistants
here are various features built into the niche are of Voice Assistants. These features individually and cumulatively help to provide solutions and power with the various Use cases mentioned above.
Phone number
integration
Phone number is not available by default
A programmable voice phone gateway needs to be procured (Eg: Twilio)
Chargeable depending upon the gateway provider
Can send SMS and make calls to the Bot
Outbound
Calls
Phone number is not available by default
A programmable voice phone gateway needs to be procured (Eg: Twilio)
Chargeable depending upon the gateway provider
Can send SMS and make calls to the Bot
Inbound
Calls
Voice assistant’s ability to receive Inbound calls from Users
Dependent on the phone gateway provider, usually compatible with major service providers.
Can be easily dialled in from any User
User Authentication Possible
Voices can be customized, and filler noises can be added to enhance VUI
DTMF (keypad input)
signal handling
Voice assistant’s ability to perform different tasks or series of tasks by using DTMF
Each number on the keypad including * and # can be assigned for various functions
Dependent on the phone gateway provider, usually compatible with major service providers
Can be used in conjunction with Feature 1, 2 or 3
User input features and can be utilized as a fallback
Logging
Analytics
Out of the box reports from Application insights
Can be easily integrated with PowerBI
Customizable report parameters according to business needs
Possible on both on-prem and cloud setups
Can help in Voice assistant’s performance improvement by providing feedback on the analytics
Prediction of areas of failures
Speech to
Text
Available in different tailormade Microsoft voices
Customizable according to organizations persona
Can emulate Human voice using Speech synthesis
Can customize business specific jargons, accents and pronunciations
Forms the base for majority voice assistants
GDPR / Privacy
Choose which data gets logged and which data gets skipped
Provide user level, data level privacy settings
Complies with Regulation (EU) 2016/679
Agent workflow
Custom developed workflow
Customizable business logic for handoff scenarios
Prioritization, resource utilization etc can also be handled in business logic
Language Support
Complete support for English and Spanish
Other supported languages will be available soon
Allows seamless translation of voice
Bi-directional and unidirectional translation available
Can be used in correlation with other features
LOB
Integrations
Out of box support for ServiceNow, JDA, Remedy and other ITSM tools
As long as the LoB has an API, integration is made simple via azure function apps
Text to Speech
(Speech Synthesis)
Seamless continuous conversion
Out of the box speech to text conversion
Extending to other
text-based channels
Bot Framework agent can be extended to other text channels. SMS & Email connectors are available by default
Voice
Notifications
Customizable trigger scenarios
Can be used to broadcast common messages
Can be used in an integrated assistant device, via text channels or phone number
solution options – comparison
Feature | AWS Connect | Microsoft Based Solution |
Phone number integration | Available out-of-box as part of the service | A phone number is not available by default. A programmable voice phone gateway needs to be procured (Eg: Twilio) |
Outbound calls | Available out-of-box as part of the service | Needs to be custom developed and is dependent on the phone gateway provider |
Inbound Calls | Available out-of-box as part of the service | Needs to be custom developed and is dependent on the phone gateway provider |
DTMF (keypad input) signal handling | Available out-of-box as part of the service | Needs to be custom developed and is dependent on the phone gateway provider |
Text to Speech & Speech to Text | Available | Available |
English & Spanish languages | Available | Available |
Agent workflow | Available out-of-box as part of the service | Needs to be custom developed using SDK provided |
Logging & Analytics | Few reports are available out of the box. Specific reports will need to be developed | Few reports are available as part of App Insights. Specific reports need to be developed |
LOB Integrations | Can be integrated with JDA, ServiceNow etc. using AWS Lambda Functions | Can be integrated with JDA, ServiceNow etc. using Azure Function Apps |
GDPR/ Privacy | Available | Available |
Extending to other text-based channels | Lex agents can be extended to other text channels like SMS. Wil require the development of required channel connectors for WhatsApp & Email | Bot Framework agent can be extended to other text channels. SMS & Email connectors are available by default. Wil require the development of required channel connectors for WhatsApp |
technology stack
solution architecture
Request A Demo
