Let the IT Helpdesk bot address the IT challenges of your employees and achieve enhanced organizational effectiveness
With IT Helpdesk bots, multiply the productivity of your employees and cut down your IT support costs
Especially in larger organizations, the helpdesk staff is unable to attend to all problems at once and employees fail to find timely IT-related help.
BotCore’s bot building platform helps you create Bots that can handle monotonous and non-productive tasks of the support staff and alert them when human intervention is needed.
KNOW HOW BOTCORE HELPED A MAJOR COMPANY SOLVE CHALLENGES RELATED TO THEIR IT HELPDESK
The 6 steps to peak performance
IT helpdesk bot is virtual IT assistance to employees available ensuring they always have a timely help available. It is able to conveniently manage basic support tasks like password reset, application management, answering FAQs etc.
The bot is able to address repeated concerns and guide employees to refer to help sources. It can raise issue tickets and apprise the helpdesk in real-time. It can also alert the helpdesk whenever it requires a human support.
IT helpdesk bot can send out automated notifications to employees regarding asset replacement, software updates, ticket status etc. In a large organisation, these tasks consume a huge amount of time.
With help available on the go, employees can cut down on time taken bothering and waiting for the IT support. Thus, it leaves them more productive hours.
Better Utilisation of Support Staff
As the bot takes mundane tasks away from their service portfolio, the IT support staff can focus on more complex and value-adding responsibilities that require a human touch.
Helpdesk bots can support the human team with quick required data and information like ticket status, asset tracking etc. Therefore, the IT helpdesk can be more advanced.
Why you should consider BotCore to build your IT Helpdesk Bot?
You do not require developing skills to build your IT Helpdesk bot. BotCore’s ready-to-create framework includes pre-designed Bot templates for the most common enterprise needs. You can modify them for your suitability.
Botcore allows you a quick bot deployment. Multiple pre-loaded tasks, with a room for required customisation, help your your bot be ready to go up and running within a few weeks.
Integration into Databases and Operations Model
Integration of the bot is simple. It can ingest all the information from your database and knowledge base and provide answers even to difficult queries in an interactive way.
Built to Scale
BotCore’s framework allows bot deployment and management a smooth process, making scalability of its application easy. Based on your observation and operational objectives, you extend its application to other functions and departments.