Especially in larger organizations, the helpdesk staff is unable to attend to all problems at once and employees fail to find timely IT-related help.
BotCore’s bot building platform helps you create Bots that can handle monotonous and non-productive tasks of the support staff and alert them when human intervention is needed.
IT helpdesk bot is virtual IT assistance to employees available ensuring they always have a timely help available. It is able to conveniently manage basic support tasks like password reset, application management, answering FAQs etc.
IT helpdesk bot can send out automated notifications to employees regarding asset replacement, software updates, ticket status etc. In a large organisation, these tasks consume a huge amount of time.
The bot is able to address repeated concerns and guide employees to refer to help sources. It can raise issue tickets and apprise the helpdesk in real-time. It can also alert the helpdesk whenever it requires a human support.
With help available on the go, employees can cut down on time taken bothering and waiting for the IT support. Thus, it leaves them more productive hours.
As the bot takes mundane tasks away from their service portfolio, the IT support staff can focus on more complex and value-adding responsibilities that require a human touch.
Helpdesk bots can support the human team with quick required data and information like ticket status, asset tracking etc. Therefore, the IT helpdesk can be more advanced.
You do not require developing skills to build your IT Helpdesk bot. BotCore’s ready-to-create framework includes pre-designed Bot templates for the most common enterprise needs. You can modify them for your suitability.
BotCore’s framework allows bot deployment and management a smooth process, making scalability of its application easy. Based on your observation and operational objectives, you extend its application to other functions and departments.
Integration of the bot is simple. It can ingest all the information from your database and knowledge base and provide answers even to difficult queries in an interactive way.
Botcore allows you a quick bot deployment. Multiple pre-loaded tasks, with a room for required customisation, help your your bot be ready to go up and running within a few weeks.