55% of employees would prefer to be home at least three days a week once
pandemic concerns recede
Since their inception, ITSM chatbots have matured and evolved tremendously. With AI, NLP and machine learning, they have now grown to conduct complex conversations and provide support beyond L0 and L1 issues.
These advanced capabilities are key for ITSM leaders to deliver seamless and cost-effective IT support to a hybrid workforce and navigate through remote working challenges.