To sum it up in a few words, a chatbot platform is a toolset which is used to build and deploy chatbots. Every organization has its own set of unique challenges that can be overcome by convenient automation provided by chatbots.
After establishing a clear-cut chatbot strategy, enterprises can use a bot builder platform to build, train and manage customized bots.
Before the advent of chatbot platforms, building a bot was a strenuous task and required sophisticated toolsets and advanced coding knowledge.
However with time, several bot building platforms flooded the chatbot market and led to the creation of safe AI bots which need minimum deployment time and almost zero coding knowledge.
Enterprise chatbot platforms also allow IT departments to have complete control and access to monitoring bots.
Often powered with AI and its related components like Natural Language Processing, Machine Learning etc., these platforms can deploy tailor bots which usually integrate into the existing enterprise LOB and ERP systems.
Acuvate’s bot builder platform – BotCore for example, can even integrate with your existing AI cognitive services platforms like Google AI, Amazon AI, IBM Watson, etc.
Since the AI landscape is still evolving, BotCore’s “Cognitive Abstraction” can leverage any AI service available today and will scale for future services.
Through these platforms, you can even add additional capabilities to your bots like integration with APIs and popular messaging platforms like Skype For Business, Slack, Skype etc.
Now that we have discussed what enterprise chatbot platforms mean, let’s check out how they are being used: