Customer Service And Beyond Harnessing Chatbots To Transform The Customer Experience
Customer Service and Beyond: Harnessing Chatbots to transform the customer experience

Customer Service and Beyond: Harnessing Chatbots to transform the customer experience We are all aware of how organizations are using chatbots to provide exceptional customer service. Statistics say, “By 2023, more than 60% of all customer service engagements will be

Using Conversational Analytics To Measure And Personalize Customer Experience V2
Using Conversational Analytics to Measure and Personalize Customer Experience

Using Conversational Analytics to Measure and Personalize Customer Experience Over the past year, customer behavior has evolved as customers have become more digitally inclined and reliant on online brands to meet their needs. With many brands offering exceptional customer service,

4 Ways Chatbots Are Making Life Easier For Remote Workers
4 Ways Chatbots Are Making Life Easier for Remote Workers

4 Ways Chatbots Are Making Life Easier for Remote Workers In 2021, artificial intelligence will recover 6.2 billion hours of worker productivity globally. ~ Gartner When the COVID-19 pandemic began last year, organizations had to face a startling reality -

Using Sentiment Analysis To Improve The Conversational User Experience
Using Sentiment Analysis to Improve the Conversational User Experience

Using Sentiment Analysis to Improve the Conversational User Experience Analysis firm Juniper Research predicts, “By 2022, chatbots could help trim business costs by more than $8 billion per year.” The same study anticipates a significant surge in automated customer service

Deploy An Ivr Bot To Improve Customer Self Service
Deploy an IVR Bot to Improve Customer Self Service

Deploy an IVR Bot to Improve Customer Self Service Automated customer interaction is the backbone of any customer-facing communications strategy. Since the advent of the COVID-19 pandemic, there has been a sharp surge in calls to customer service, particularly in

5 Reasons For Enterprise Chatbot Failure And How To Avoid Them
5 Reasons For Enterprise Chatbot Failure and How to avoid them

5 Reasons For Enterprise Chatbot Failure and How to avoid them A Forrester Report declared that “the majority of chatbots were poorly- implemented, systematically ruining customer experiences and - in the case of the worst incarnations - nothing more than

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