The adoption of chatbots in enterprises has grown exponentially in the last decade and today, we can see organizations of all sizes using bots for a variety of use cases and functions. A report by Markets and Markets shows that
CRMs and the adoption problem Less than 40% of businesses have a CRM adoption rate over 90% - CSO Insights. One of the biggest challenges organizations face with Customer Relationship Management (CRM) platforms is the low usability and adoption rates.
As businesses today incorporate AI and automation technology into their customer service workflows and day to day business in general, chatbots are a high-value addition to the mix. However, what business stakeholders really want to know are the different ways
introduction Chatbot – the poster child of artificial intelligence is taking the tech world by a storm. Wonder why? It’s easier to realize a quick value add in terms of business outcomes and delivering superior experiences. Additionally, there seems to
Artificial intelligence (AI) has mostly been an obsession for research departments and development shops. Recently, however, the potential business ROI for the enterprise community in the form of amplified customer/employee digital experience extended intelligent capabilities, reduced support costs have become
the importance of automation in customer contact centers Customer service as an industry has boomed over the past decade and a half and is valued at $350 billion. Knowing the impact of good customer service on the company’s revenue and positioning in