Artificial Intelligence Archives

Power Virtual Agents & Power Automate – Truly Powerful

Abhishek Shanbhag

November 23, 2022

Power Virtual Agents & Power Automate – Truly Powerful!

Introduction Power Virtual Agents (PVA) and Power Automate (PA), formerly called Flows, are Microsoft’s latest AI innovations and a part of their Power Platform. Enterprises can use these tools separately to solve unique challenges but can also integrate and leverage them together to accomplish a common goal. In this article,…

Conversational Commerce In Various Social Channels

Abhishek Shanbhag

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July 6, 2022

Conversational Commerce in various Social Channels

We live in an era where artificial intelligence (AI) has taken over every aspect of our being. And customer experience (CX) is not alien to it. As the world embraces new-age customer experiences (CX) with open hands, warranting the delivery of hyper-personalized customer engagement to a more informed, connected, and…

Abhishek Shanbhag

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March 15, 2022

How can sales bots boost revenue?

The COVID-19 pandemic has established a new normal in the way customers interact with brands. With the dramatic increase in online shopping and rapid digitization, customer expectations have pivoted drastically. Customers now want brands to engage with them across multiple devices and channels while upholding the need for a personalized,…

Cinu Clement

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March 7, 2022

Generate 5X ROI on chatbots with a personalized engine

Way back in 1998, Jeff Bezos once remarked, “If we have 4.5 million customers, we shouldn’t have one store. We should have 4.5 million stores.” More than two decades later, one can say for sure that truer words haven’t been spoken. In today’s digital era, personalized experiences form the heart…

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