Using Sentiment Analysis to Improve the Conversational User Experience
Using Sentiment Analysis to Improve the Conversational User Experience Analysis firm Juniper Research predicts, “By 2022, chatbots could help trim business costs by more than $8 billion per year.” The same study anticipates a significant surge in automated customer service
The Future of Chatbots: Top statistics to look for in 2021 and beyond
The Future of Chatbots: Top statistics to look for in 2021 and beyond According to a study by Allied Market Research, the global intelligent virtual assistant market was pegged at $3.44 billion in 2019 and is expected to hit $44.25
11 Examples of Facebook Messenger Chatbots To Take Inspiration From
11 Examples of Facebook Messenger Chatbots To Take Inspiration From With consumers demanding 24X7 assistance in various industries, including retail, banking, health, finance, etc., chatbots and virtual assistants are rapidly gaining traction. Facebook Messenger bots have proven to be one
Using AI to Accelerate Competitive Advantage
Using AI to Accelerate Competitive Advantage Today’s business landscape is significantly tech-driven, and AI is at the heart of this change. Indeed, for an organization to fully reap the benefits of artificial intelligence, it is no longer sufficient to experiment
Understanding Digital Customer Service And How To Improve It
Understanding Digital Customer Service and How to Improve it The digital world has changed the buying process! Customers today are well-informed of products and the market. When they enter stores or talk to a sales representative, today’s customers already know
Power Virtual Agents & Power Automate – Truly Powerful!
Power Virtual Agents & Power Automate – Truly Powerful! Introduction Power Virtual Agents (PVA) and Power Automate (PA), formerly called Flows, are Microsoft’s latest AI innovations and a part of their Power Platform. Enterprises can use these tools separately to
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