How can sales bots boost revenue?
How can sales chatbots boost revenue? The COVID-19 pandemic has established a new normal in the way customers interact with brands. With the dramatic increase in online shopping and rapid digitization, customer expectations have pivoted drastically. Customers now want brands
Generate 5X ROI on chatbots with a personalized engine
Generate 5X ROI on chatbots with a personalized engine Way back in 1998, Jeff Bezos once remarked, “If we have 4.5 million customers, we shouldn’t have one store. We should have 4.5 million stores.” More than two decades later, one
Customer Service and Beyond: Harnessing Chatbots to transform the customer experience
Customer Service and Beyond: Harnessing Chatbots to transform the customer experience We are all aware of how organizations are using chatbots to provide exceptional customer service. Statistics say, “By 2023, more than 60% of all customer service engagements will be
Using Sentiment Analysis to Improve the Conversational User Experience
Using Sentiment Analysis to Improve the Conversational User Experience Analysis firm Juniper Research predicts, “By 2022, chatbots could help trim business costs by more than $8 billion per year.”The same study anticipates a significant surge in automated customer service programs
5 Reasons For Enterprise Chatbot Failure and How to avoid them
5 Reasons For Enterprise Chatbot Failure and How to avoid them A Forrester Report declared that “the majority of chatbots were poorly- implemented, systematically ruining customer experiences and - in the case of the worst incarnations - nothing more than
The Future of Chatbots: Top statistics to look for in 2021 and beyond
The Future of Chatbots: Top statistics to look for in 2021 and beyond According to a study by Allied Market Research, the global intelligent virtual assistant market was pegged at $3.44 billion in 2019 and is expected to hit $44.25
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