Power Virtual Agents & Power Automate Truly Powerful!
Power Virtual Agents & Power Automate – Truly Powerful!

Power Virtual Agents & Power Automate – Truly Powerful! Introduction Power Virtual Agents (PVA) and Power Automate (PA), formerly called Flows, are Microsoft’s latest AI innovations and a part of their Power Platform. Enterprises can use these tools separately to

Chatbots Glossary 35 Terms You Need To Know
Chatbots Glossary – 35 Terms You Need To Know

Chatbots Glossary – 35 Terms You Need To Know Chatbots have gone so mainstream that most people know what they are and their various applications. However, not many people can talk fluidly about it without asking for explanations on certain

Improve Fcr At Your Contact Center
7 Ways To Improve FCR At Your Contact Center

7 Ways To Improve FCR At Your Contact Center First Call Resolution (FCR) is an indispensable metric for contact centres to measure and improve.Research conducted by Ascent Group suggests that 60% of companies measuring FCR for a year or longer

How To Convince Your Leadership To Deploy Enterprise Chatbots
How To Convince Your Leadership To Deploy Enterprise Chatbots

How To Convince Your Leadership To Deploy Enterprise Chatbots From customer support, business intelligence, service management, lead generation to information retrieval, chatbots have gained widespread adoption across functions. The reason why organizations are actively embracing bot technology is that chatbots

7 Quick Tips For Designing A Chatbot Personality
7 quick tips for designing a chatbot personality

7 Quick Tips For Designing A Chatbot Personality One of the key factors for creating better conversational user experiences (CUX) and driving chatbot user adoption is the chatbot personality. Having the right personality enables the chatbot to conduct human-like, rich,

Ai Myth
Top 5 Myths About AI You should stop believing

Top 5 Myths About AI You Should Stop Believing As much as AI and its abilities are being spoken about and speculated today, there are quite a few myths that are doing the rounds as well. While some believe that

Subscribe to our monthly newsletter to get the latest updates directly to your mailbox!

Copyright 2020 Acuvate. All rights reserved