Top 6 Customer Experience Trends For 2021 2020 has changed Customer Experience (CX) in an unprecedented way for both customers and brands. The previous “nice to have” experience improvements became “must to have” to ensure customers stay engaged. As the
How Agent Assist Bots Help Improve Customer Service Productivity Customer service agents not only have to resolve customer queries accurately but also need to do that in the least amount of time. Average Handling Time (AHT), therefore, is one of
A Comprehensive Guide To Understanding Chatbots What is a chatbot The past and the present of chatbots What are chatbots capable of doing? Important chatbot features you should be aware of Use cases and benefits Functions
How Different CPG Companies Are Using Chatbots To Drive Customer Experience In response to the COVID-19 crisis, businesses have been focused on ensuring strong collaboration for their remote workforce by adopting new technologies such as modern intranets, cloud, and AI.
How Is AI Transforming Enterprise Software Applications A recent survey by Gartner predicts, “By 2021, 40% of new enterprise applications implemented by service providers will include AI technologies.”The world of business is undergoing a massive change owing to the rapid
Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges The COVID-19 pandemic has been a serious wake up call for companies which put digital transformation and AI adoption in the back-burner. It made us all realize that adopting emerging