How To Effectively Support Your Remote Workforce With Hr Digital Assistants
How to Effectively Support Your Remote Workforce With HR Digital Assistants

The COVID-19 pandemic has turned the world upside down, leaving many businesses grappling to adjust to a new normal that is constantly changing. Specifically, extended lockdowns are forcing businesses to implement a long term work-from-home model. In fact, leading tech

How Dynamics 365 Virtual Agents Can Supercharge Your Customer Service
How Dynamics 365 Virtual Agents Can Supercharge Your Customer Service

Delivering positive customer experiences has become critical for organizations to drive engagement, purchases, loyalty and retention. To this end, many enterprise leaders have deployed AI customer service technologies like chatbots for various use cases.Several Microsoft customers are already using Bot

Improve Fcr At Your Contact Center
7 Ways To Improve FCR At Your Contact Center

First Call Resolution (FCR) is an indispensable metric for contact centres to measure and improve. Research conducted by Ascent Group suggests that 60% of companies measuring FCR for a year or longer reported improvements of up to 30% in their

6 Factors To Consider When Selecting Your First Ai Pilot Project
6 Factors To Consider When Selecting Your First AI Pilot Project

According to Gartner’s CIO Agenda Survey, 46 percent of CIOs have plans to adopt AI in their corporate realm.Over the past few years, AI has impacted various functions and industries and its adoption only seems to be growing. In fact,

How Are Chatbots Boosting The Crm Adoption Rates (1)
How Are Chatbots Boosting The CRM Adoption Rates

CRMs and the adoption problem Less than 40% of businesses have a CRM adoption rate over 90% - CSO Insights. One of the biggest challenges organizations face with Customer Relationship Management (CRM) platforms is the low usability and adoption rates.

Chatbots The Past Present And Future 1
Chatbots: The Past, Present, And Future

Chatbots currently are one of the most popular AI technologies in the enterprise world. Bots are being deployed for different functions of an organization – be it engaging customers, training employees, driving sales, providing IT Helpdesk or HR support, generating

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