Chatbot Components

9 Components Of A High-Performing Chatbot

Chatbot conversations will deliver $8 billion in cost savings by 2022
Juniper Research

Chatbots are being widely used by businesses. But what does it take to build a truly advanced and enterprise-grade chatbot? Let’s explore!

Essential Components Of Chatbot
  • Conversational UX

An excellent Conversational UX is key to drive adoption and helps users reach their goal in the shortest time with maximum end-user experience. It enables bots to conduct human-like conversations.

  • Machine Learning

Machine learning algorithms enable chatbots to learn from previous conversations, and deliver better responses in the future.

  • Natural Language Processing (NLP)

NLP is a technological process that allows chatbots to understand the meaning behind users’ natural language inputs and then deliver relevant responses.

  • Sentiment Analysis

The technology with which chatbots can analyze users’ input text or voice and understand their emotions and gauge their mood.

  • Multilingual 

Multilingual chatbots are capable of understanding and conversing in different languages. This ability enables bots to cater to a wide range of audience across countries. 

  • Analytics & Administration

Chatbot platforms need to have an administration module in which you can track the bot’s performance, do maintenance activities and train the bot. 

  • RPA

By integrating with back-office RPA bots, chatbots can capture information from legacy systems that lack modern APIs and perform actions on behalf of users.

  • Voice Bots

The next-generation of enterprise chatbots are voice-based. Voice bots relieve users from having to use their keyboard or mouse to send messages.

  • Cognitive Abstraction

Using cognitive abstraction, chatbot platforms can leverage any AI service available today and will scale for future services.

Build A Modern Enterprise Chatbot!

Ready to get started with your conversational AI journey? Check out BotCore – an enterprise chatbot builder platform driven by AI! Learn how Fortune 500 companies are using chatbots to drive employee and customer experience. Visit



If you’d like to learn more about this topic, please feel free to get in touch with one of our experts for a personalized consultation.

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