Why Voice Bots Are The Future Of Contact Center Customer Service 2020 is the year of customer service transformation. The unique challenges posed by the COVID-19 pandemic caused a wave of uncertainty and panic among consumers.Customers’ natural tendency to prefer
How Different CPG Companies Are Using Chatbots To Drive Customer Experience In response to the COVID-19 crisis, businesses have been focused on ensuring strong collaboration for their remote workforce by adopting new technologies such as modern intranets, cloud, and AI.However,
9 Components Of A High-Performing Chatbot Chatbot conversations will deliver $8 billion in cost savings by 2022- Juniper ResearchChatbots are being widely used by businesses. But what does it take to build a truly advanced and enterprise-grade chatbot? Let’s explore!
Take Your Chatbots To The Next Level With These New Capabilities The adoption of chatbots in enterprises has grown exponentially in the last decade and today, we can see organizations of all sizes using bots for a variety of use
How Voice Assistants Are Transforming The Enterprise Workplace Leading industry analysts like Gartner predict that voice assistants are gaining a firm hold in the workplace. It is believed that by 2021, 25% of the entire digital workforce will use a virtual employee
Chatbots: The Past, Present, And Future Chatbots currently are one of the most popular AI technologies in the enterprise world.Bots are being deployed for different functions of an organization – be it engaging customers, training employees, driving sales, providing IT