Chatbot Components
9 Components Of A High-Performing Chatbot

Chatbot conversations will deliver $8 billion in cost savings by 2022- Juniper ResearchChatbots are being widely used by businesses. But what does it take to build a truly advanced and enterprise-grade chatbot? Let’s explore! Conversational UXAn excellent Conversational UX is

Chatbots Glossary 35 Terms You Need To Know
Chatbots Glossary – 35 Terms You Need To Know

Chatbots have gone so mainstream that most people know what they are and their various applications. However, not many people can talk fluidly about it without asking for explanations on certain concepts. Here are a few chatbot-related terminologies that can

6 Factors To Consider When Selecting Your First Ai Pilot Project
6 Factors To Consider When Selecting Your First AI Pilot Project

According to Gartner’s CIO Agenda Survey, 46 percent of CIOs have plans to adopt AI in their corporate realm.Over the past few years, AI has impacted various functions and industries and its adoption only seems to be growing. In fact,

Take Your Chatbots To The Next Level
Take Your Chatbots To The Next Level With These New Capabilities

The adoption of chatbots in enterprises has grown exponentially in the last decade and today, we can see organizations of all sizes using bots for a variety of use cases and functions. A report by Markets and Markets shows that

Rpa Bots Blog Image 2
RPA Bots: Understanding The Chatbot And RPA Integration

“AS AI BECOMES MORE COMMON, APPLICATIONS THAT EMPLOY IT MUST WORK EFFECTIVELY WITH OTHERS EMPLOYING SIMILAR TECHNOLOGIES, WHICH WILL RESULT IN CHAINS AND MESHES OF AI SYSTEMS THAT WORK SIMULTANEOUSLY TOWARD THEIR INDIVIDUAL GOALS IN A COOPERATIVE BUT DECOUPLED FASHION” – GARTNERIf

Contact Center Automation 1
5 Top Contact Center Automation Trends to Watch For: RPA, Chatbots, and More!

the importance of automation in customer contact centers Customer service as an industry has boomed over the past decade and a half and is valued at $350 billion. Knowing the impact of good customer service on the company’s revenue and positioning in

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