Using AR and chatbots to increase customer engagement Customers seek personalization while shopping for products. With most of the purchasing happening online, businesses are turning to advanced technologies to facilitate more interactive and engaging buying experiences for their customers.An upcoming
The Evolution of Chatbots to Conversational AI Since their evolution, chatbots have grown from delivering linear, scripted user experiences to providing unsupervised and contextually-aware engagement. One of the earliest chatbots created at the MIT Artificial Intelligence Laboratory, Eliza interacted using
A Comprehensive Guide For Conversational AI Planning to implement conversational AI in your organization? Read this comprehensive guide to get a full understanding of conversational AI, how it works, and its capabilities and use cases. What is Conversational AI? Conversational
9 Components Of A High-Performing Chatbot Chatbot conversations will deliver $8 billion in cost savings by 2022- Juniper ResearchChatbots are being widely used by businesses. But what does it take to build a truly advanced and enterprise-grade chatbot? Let’s explore!
How Chatbots Are Helping The Fight Against The COVID-19 Crisis As the impacts of the pandemic deepen and governments continue to enforce social quarantine to “flatten the curve”, it is innovative technologies like chatbots that are coming to the rescue.
7 Ways To Improve FCR At Your Contact Center First Call Resolution (FCR) is an indispensable metric for contact centres to measure and improve.Research conducted by Ascent Group suggests that 60% of companies measuring FCR for a year or longer