How Chatbots Are Helping The Fight Against Covid 19 Crisis
How Chatbots Are Helping The Fight Against The COVID-19 Crisis

As the impacts of the pandemic deepen and governments continue to enforce social quarantine to “flatten the curve”, it is innovative technologies like chatbots that are coming to the rescue. Their diverse range of applications, cost-effectiveness, and ease of implementation,

Improve Fcr At Your Contact Center
7 Ways To Improve FCR At Your Contact Center

First Call Resolution (FCR) is an indispensable metric for contact centres to measure and improve. Research conducted by Ascent Group suggests that 60% of companies measuring FCR for a year or longer reported improvements of up to 30% in their

Conversational Ivr
Conversational IVR: The what, why and how

Today’s modern customers want more - They expect faster resolution to issues, personalized experiences and effective self-service. Even though  traditional IVR systems are deployed with an intention to provide self-service via phone, reduce call volume and increase agent productivity, these

7 Quick Tips For Designing A Chatbot Personality
7 quick tips for designing a chatbot personality

One of the key factors for creating better conversational user experiences (CUX) and driving chatbot user adoption is the chatbot personality. Having the right personality enables the chatbot to conduct human-like, rich, personalized and relatable conversations with users and establishes

7 Actionable Tips To Reduce Contact Center Call Volume
7 Actionable Tips To Reduce Contact Center Call Volume

Providing a great customer experience while reducing call volume and costs is the ultimate goal of any contact center. Over the years, contact centers have invested in various types of customer-facing technologies – right from IVR, CTI, CRM, ACD to

How To Make A Chatbot Intelligent V3
How To Make A Chatbot Intelligent?

Artificial intelligence (AI) has mostly been an obsession for research departments and development shops. Recently, however, the potential business ROI for the enterprise community in the form of amplified customer/employee digital experience extended intelligent capabilities, reduced support costs have become

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