Top 6 Customer Experience Trends For 2021
Top 6 Customer Experience Trends For 2021

Top 6 Customer Experience Trends For 2021 2020 has changed Customer Experience (CX) in an unprecedented way for both customers and brands. The previous “nice to have” experience improvements became “must to have” to ensure customers stay engaged. As the

How Chatbots And Human Agents Together Will Transform Contact Centers
How Chatbots And Human Agents Together Will Transform Contact Centers

How Chatbots And Human Agents Together Will Transform Contact Centers As chatbots are gaining traction, their various benefits for customer service are being extolled by business leaders across the globe.  However, we are still not at a point wherein human

A Comprehensive Guide For Conversational Ai V1
A Comprehensive Guide For Conversational AI

A Comprehensive Guide For Conversational AI Planning to implement conversational AI in your organization? Read this comprehensive guide to get a full understanding of conversational AI, how it works, and its capabilities and use cases. What is Conversational AI? Conversational

Privacy And Security Considerations For Consumer Facing Chatbots
Privacy And Security Considerations For Consumer-facing Chatbots

Privacy And Security Considerations For Consumer-Facing Chatbots One of the most critical considerations while building consumer facing chatbots is ensuring privacy and security. This is even more important for industries like retail, CPG, banking, healthcare, travel etc. where chatbots capture

When Should A Chatbot Initiate A Human Handoff
When Should A Chatbot Initiate A Human Handoff?

When Should A Chatbot Initiate A Human Handoff? While chatbots today are becoming  intelligent enough to address several simple and complex queries of users, there will always be situations where a conversation needs a human touch and should be handed

How Different Cpg Companies Are Using Chatbots To Drive Customer Experience V1
How Different CPG Companies Are Using Chatbots To Drive Customer Experience

How Different CPG Companies Are Using Chatbots To Drive Customer Experience The importance of personalized customer experience in the CPG (Consumer Packaged Goods) industry cannot be overstated. However, this is easier said than done. The sheer scale of engaging personally

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