The adoption of chatbots in enterprises has grown exponentially in the last decade and today, we can see organizations of all sizes using bots for a variety of use cases and functions. A report by Markets and Markets shows that
CRMs and the adoption problem Less than 40% of businesses have a CRM adoption rate over 90% - CSO Insights. One of the biggest challenges organizations face with Customer Relationship Management (CRM) platforms is the low usability and adoption rates.
“AS AI BECOMES MORE COMMON, APPLICATIONS THAT EMPLOY IT MUST WORK EFFECTIVELY WITH OTHERS EMPLOYING SIMILAR TECHNOLOGIES, WHICH WILL RESULT IN CHAINS AND MESHES OF AI SYSTEMS THAT WORK SIMULTANEOUSLY TOWARD THEIR INDIVIDUAL GOALS IN A COOPERATIVE BUT DECOUPLED FASHION”
introduction Chatbot – the poster child of artificial intelligence is taking the tech world by a storm. Wonder why? It’s easier to realize a quick value add in terms of business outcomes and delivering superior experiences. Additionally, there seems to
Chatbots are noticeably one of the most popular AI technologies. In the past few years, chatbots have been transforming customer and employee experience, simplifying business workflows and reducing costs. With the rise in demand for chatbots, several frameworks and chatbot
Chatbots are the latest emerging technologies used by organizations to improve customer service and reduce costs. Most companies today have deployed chatbots in various messaging apps, websites and portals to provide the first line of service and self-help to customers.