27 Oct
How Chatbots Can Boost The Customer Retention Rate
How Chatbots Can Boost The Customer Retention Rate As the world worked together to curb the COVID-19 pandemic, 2020 became the year when businesses were concerned with retaining customer loyalty, even if it meant taking a temporary hit to the
19 Oct
Transforming Omnichannel Customer Service With Chatbots
Transforming omnichannel customer service with chatbots With the onset of COVID-19, consumer buying worldwide shifted to digital platforms. Digital platforms are increasingly being used to interact with brands, view products, get information, check prices, and make purchases. Moreover, with the
13 Oct
How Chatbots And Human Agents Together Will Transform Contact Centers
How Chatbots And Human Agents Together Will Transform Contact Centers As chatbots are gaining traction, their various benefits for customer service are being extolled by business leaders across the globe. However, we are still not at a point wherein human
08 Oct
A Comprehensive Guide For Conversational AI
A Comprehensive Guide For Conversational AI Planning to implement conversational AI in your organization? Read this comprehensive guide to get a full understanding of conversational AI, how it works, and its capabilities and use cases. What is Conversational AI? Conversational
28 Sep
Privacy And Security Considerations For Consumer-facing Chatbots
Privacy And Security Considerations For Consumer-Facing Chatbots One of the most critical considerations while building consumer facing chatbots is ensuring privacy and security. This is even more important for industries like retail, CPG, banking, healthcare, travel etc. where chatbots capture
18 Sep
When Should A Chatbot Initiate A Human Handoff?
When Should A Chatbot Initiate A Human Handoff? While chatbots today are becoming intelligent enough to address several simple and complex queries of users, there will always be situations where a conversation needs a human touch and should be handed