12 Experts Share The Biggest Chatbot Trends For 2020
12 Experts Share The Biggest Chatbot Trends For 2020!

In the past decade, we have seen the emergence of several AI technologies. And one of the most significant one among them are chatbots. In the last few years, we have not only seen the emergence of AI chatbots but

Why Are We Excited About Power Virtual Agents
Why are we excited about Power Virtual Agents?

At this year’s Ignite , Microsoft made several announcements related to conversational AI and chatbots. One of the key announcements that caught our attention is the launch of Power Virtual Agents as a part of Microsoft’s citizen development vision of Power Platform. Power

Take Your Chatbots To The Next Level With These New Capabilities
Take Your Chatbots To The Next Level With These New Capabilities

The adoption of chatbots in enterprises has grown exponentially in the last decade and today, we can see organizations of all sizes using bots for a variety of use cases and functions. A report by Markets and Markets shows that

How To Convince Your Leadership To Deploy Enterprise Chatbots
How To Convince Your Leadership To Deploy Enterprise Chatbots

From customer support, business intelligence, service management, lead generation to information retrieval, chatbots have gained widespread adoption across functions. The reason why organizations are actively embracing bot technology is that chatbots not only have several high value business use cases

How Are Chatbots Boosting The Crm Adoption Rates (1)
How Are Chatbots Boosting The CRM Adoption Rates

CRMs and the adoption problem Less than 40% of businesses have a CRM adoption rate over 90% - CSO Insights. One of the biggest challenges organizations face with Customer Relationship Management (CRM) platforms is the low usability and adoption rates.

Understanding The Role Of Sentiment Analysis In Chatbots
Understanding The Role Of Sentiment Analysis In Chatbots

Chatbot technology has had an undeniable impact on digital transformation of organizations; customer experience management, in particular. When we talk about conversational AI solutions and other AI-based applications for augmenting customer  and employee experience, chatbots emerge as a front-runner. According

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