9 Contact Center Trends For 2021
9 Contact Center Trends For 2021

9 Contact Center Trends for 2021 The COVID-19 pandemic reshaped the entire business landscape. As customer behavior shifted from physical interactions to contactless digital transactions, businesses found themselves unable to cater to the emerging support and customer service needs. Contact

Why Voice Bots Are The Future Of Contact Center Customer Service
Why Voice Bots Are The Future Of Contact Center Customer Service

Why Voice Bots Are The Future Of Contact Center Customer Service 2020 is the year of customer service transformation. The unique challenges posed by the COVID-19 pandemic caused a wave of uncertainty and panic among consumers.Customers’ natural tendency to prefer

How Chatbots Can Boost The Customer Retention Rate
How Chatbots Can Boost The Customer Retention Rate

How Chatbots Can Boost The Customer Retention Rate As the world worked together to curb the COVID-19 pandemic, 2020 became the year when businesses were concerned with retaining customer loyalty, even if it meant taking a temporary hit to the

How Chatbots And Human Agents Together Will Transform Contact Centers
How Chatbots And Human Agents Together Will Transform Contact Centers

How Chatbots And Human Agents Together Will Transform Contact Centers As chatbots are gaining traction, their various benefits for customer service are being extolled by business leaders across the globe.  However, we are still not at a point wherein human

How Different Cpg Companies Are Using Chatbots To Drive Customer Experience V1
How Different CPG Companies Are Using Chatbots To Drive Customer Experience

How Different CPG Companies Are Using Chatbots To Drive Customer Experience The importance of personalized customer experience in the CPG (Consumer Packaged Goods) industry cannot be overstated. However, this is easier said than done. The sheer scale of engaging personally

A Chatbot And A Virtual Assistant V1
Understanding The Difference Between A Chatbot And A Virtual Assistant

Understanding The Difference Between A Chatbot And A Virtual Assistant Gartner predicts that by 2020, 25 percent of customer service and support operations will integrate bot technology of some kind. Chatbots and Virtual Assistants (VA) are a result of this

Subscribe to our monthly newsletter to get the latest updates directly to your mailbox!

2021 Acuvate. All rights reserved