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Power Virtual Agents & Power Automate – Truly Powerful

Abhishek Shanbhag

November 23, 2022

Power Virtual Agents & Power Automate – Truly Powerful!

Introduction Power Virtual Agents (PVA) and Power Automate (PA), formerly called Flows, are Microsoft’s latest AI innovations and a part of their Power Platform. Enterprises can use these tools separately to solve unique challenges but can also integrate and leverage them together to accomplish a common goal. In this article,…

Jagan Jami

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January 8, 2021

6 Top CIO Priorities For 2021

In 2020, CIOs and other IT leaders have solved several unprecedented challenges and became key enablers in business continuity. CIOs are now in a dilemma regarding the orientation of their efforts and resources in 2021. While building resilience is still a priority, it’s time to plan for recovery post pandemic.…

Rakesh Reddy

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December 18, 2020

Top 6 Customer Experience Trends For 2021

2020 has changed Customer Experience (CX) in an unprecedented way for both customers and brands. The previous “nice to have” experience improvements became “must to have” to ensure customers stay engaged. As the world changed dramatically overnight, customer service and experience leaders had to figure out how to shift to…

Why Voice Bots Are The Future Of Contact Center Customer Service

Abhishek Shanbhag

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November 5, 2020

Why Voice Bots Are The Future Of Contact Center Customer Service

2020 is the year of customer service transformation. The unique challenges posed by the COVID-19 pandemic caused a wave of uncertainty and panic among consumers. Customers’ natural tendency to prefer voice call support over other self-service channels in times of crisis led to unprecedented call volumes and put tremendous pressure…

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