At this year’s Ignite , Microsoft made several announcements related to conversational AI and chatbots. One of the key announcements that caught our attention is the launch of Power Virtual Agents as a part of Microsoft’s citizen development vision of Power Platform. Power
The adoption of chatbots in enterprises has grown exponentially in the last decade and today, we can see organizations of all sizes using bots for a variety of use cases and functions. A report by Markets and Markets shows that
From customer support, business intelligence, service management, lead generation to information retrieval, chatbots have gained widespread adoption across functions. The reason why organizations are actively embracing bot technology is that chatbots not only have several high value business use cases
CRMs and the adoption problem Less than 40% of businesses have a CRM adoption rate over 90% - CSO Insights. One of the biggest challenges organizations face with Customer Relationship Management (CRM) platforms is the low usability and adoption rates.
One of the key factors for creating better conversational user experiences (CUX) and driving chatbot user adoption is the chatbot personality. Having the right personality enables the chatbot to conduct human-like, rich, personalized and relatable conversations with users and establishes
As businesses today incorporate AI and automation technology into their customer service workflows and day to day business in general, chatbots are a high-value addition to the mix. However, what business stakeholders really want to know are the different ways