6 Top Cio Priorities For 2021
6 Top CIO Priorities For 2021

6 Top CIO Priorities For 2021 In 2020, CIOs and other IT leaders have solved several unprecedented challenges and became key enablers in business continuity. CIOs are now in a dilemma regarding the orientation of their efforts and resources in

Top 6 Customer Experience Trends For 2021
Top 6 Customer Experience Trends For 2021

Top 6 Customer Experience Trends For 2021 2020 has changed Customer Experience (CX) in an unprecedented way for both customers and brands. The previous “nice to have” experience improvements became “must to have” to ensure customers stay engaged. As the

Why Voice Bots Are The Future Of Contact Center Customer Service
Why Voice Bots Are The Future Of Contact Center Customer Service

Why Voice Bots Are The Future Of Contact Center Customer Service 2020 is the year of customer service transformation. The unique challenges posed by the COVID-19 pandemic caused a wave of uncertainty and panic among consumers.Customers’ natural tendency to prefer

How Chatbots Can Boost The Customer Retention Rate
How Chatbots Can Boost The Customer Retention Rate

How Chatbots Can Boost The Customer Retention Rate As the world worked together to curb the COVID-19 pandemic, 2020 became the year when businesses were concerned with retaining customer loyalty, even if it meant taking a temporary hit to the

Transforming Omnichannel Customer Service With Chatbots
Transforming Omnichannel Customer Service With Chatbots

Transforming omnichannel customer service with chatbots With the onset of COVID-19, consumer buying worldwide shifted to digital platforms. Digital platforms are increasingly being used to interact with brands, view products, get information, check prices, and make purchases. Moreover, with the

How Chatbots And Human Agents Together Will Transform Contact Centers
How Chatbots And Human Agents Together Will Transform Contact Centers

How Chatbots And Human Agents Together Will Transform Contact Centers As chatbots are gaining traction, their various benefits for customer service are being extolled by business leaders across the globe.  However, we are still not at a point wherein human

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