13 Oct
How Chatbots And Human Agents Together Will Transform Contact Centers
How Chatbots And Human Agents Together Will Transform Contact Centers As chatbots are gaining traction, their various benefits for customer service are being extolled by business leaders across the globe. However, we are still not at a point wherein human
08 Oct
A Comprehensive Guide For Conversational AI
A Comprehensive Guide For Conversational AI Planning to implement conversational AI in your organization? Read this comprehensive guide to get a full understanding of conversational AI, how it works, and its capabilities and use cases. What is Conversational AI? Conversational
28 Sep
Privacy And Security Considerations For Consumer-facing Chatbots
Privacy And Security Considerations For Consumer-Facing Chatbots One of the most critical considerations while building consumer facing chatbots is ensuring privacy and security. This is even more important for industries like retail, CPG, banking, healthcare, travel etc. where chatbots capture
04 Sep
How Agent Assist Bots Help Improve Customer Service Productivity
How Agent Assist Bots Help Improve Customer Service Productivity Customer service agents not only have to resolve customer queries accurately but also need to do that in the least amount of time. Average Handling Time (AHT), therefore, is one of
22 Jul
How Will Voice Bots Transform The Workplace In The New Normal?
How Different CPG Companies Are Using Chatbots To Drive Customer Experience In response to the COVID-19 crisis, businesses have been focused on ensuring strong collaboration for their remote workforce by adopting new technologies such as modern intranets, cloud, and AI.
12 Jun
How Are Chatbots Helping the Healthcare Industry Fight the COVID-19 Crisis
How Are Chatbots Helping The Healthcare Industry Fight The COVID-19 Crisis The ongoing COVID-19 pandemic has especially affected the healthcare industry enormously. Doctors and healthcare staff are working tirelessly to treat the growing number of patients at the hospitals. A