As the adoption of chatbots continues to increase, organizations are building and deploying specialized chatbots for each function or department. With the growing demand for chatbots for different use cases, more and more chatbots need to be implemented within the organization.
Users will be consequently interacting with multiple chatbots and have to understand and adjust to the diverse capabilities and conversation styles of different chatbots.
Providing a consistent chatbot experience with a centralized chatbot, also known as an Aggregator Bot, that links individual bots together, can counter the problems that arise due to fragmentation of chatbots across functions.
Once the aggregator bot gets an input from the employee, it checks their permission levels and then identifies the area of query and passes it on to the specialized bot. This specialized bot quickly checks the access level of the employee for the query posed and responds accordingly.
This eliminates the need for users to interact with multiple bots to get their job done and provides a consistent user experience. An aggregator bot enhances employee satisfaction while improving the overall productivity.
For instance, let’s say you have deployed different chatbots for HR, ITSM, and intranet. By unifying these 3 bots into one aggregator bot, employees apply for leaves, raise an IT ticket and access intranet documents within a single interface.
As a part of our Build-A-Bot Workshop where we empower different IT and business leaders to kickstart their enterprise chatbot journey, we hear these common challenges:
Here are some of our recommendations to these above challenges and how organizations can map their chatbot journey:
Following are some of the well acknowledged advantages of an aggregator bot:
As organizations expand their chatbot ecosystem, they should look into unifying multiple bots into a single aggregator bot to ensure consistent employee experience and improve productivity. An aggregator bot acts as a single point of contact for employees to complete their tasks across functions. Unifying multiple chatbots into a single bot can also reduce costs in building, deploying, training and maintaining chatbots. If you’d like to learn more about this topic, please feel free to get in touch with one of our chatbot consultants for a personalized consultation. You might also be interested in exploring our chatbot builder platform (BotCore) which can be used to build an aggregator bot