According to a study by Allied Market Research, the global intelligent virtual assistant market was pegged at $3.44 billion in 2019 and is expected to hit $44.25 billion by 2027, registering a CAGR of 37.7% from 2020 to 2027.
Owing to the rapid digitization of business, the rise in the penetration of smart devices, the high demand for automation in customer services coupled with the evolving employee expectations, chatbots and voice-enabled assistants are being used in a wide range of industries and use cases.
From searching for information, finding hotels and restaurants, listening to music, and shopping for products to solving customer queries, carrying out routine HR and IT tasks, and getting personalized alerts and recommendations, intelligent virtual assistants (IVA) have taken the entire business landscape by storm.
Today’s market is filled with AI-enabled chatbots and voice assistants, including Microsoft Cortana, Google Home, Apple Siri, and Amazon Alexa, embedded on every platform and device, such as websites, social media apps, smartphones, portable speakers, smartwatches, and tablets. Indeed, it’s time for organizations to jump on board with this transformation to survive and thrive in the market.
So, if you plan to implement chatbots/virtual assistants for your customers and employees, read on to learn about the latest industry trends and use cases, and top statistics to look out for in 2021.
At Acuvate, we help clients deploy AI-enabled chatbots and virtual assistants with our enterprise bot-building platform called BotCore.
With minimalistic coding requirements and a visual design interface, enterprises can build and deploy chatbots for a wide range of use cases, including HR, IT, intranet, business intelligence, customer service, and contact center support, within a few weeks. Our bots leverage the best of Microsoft’s AI, machine learning, and natural language processing technology to understand what the user wants, learn from past conversations, retain context, and provide proper support.
Moreover, BotCore allows organizations to create an intelligent virtual assistant network by connecting multiple bots within your enterprise, supporting third-party app integration, and enabling built-in support for Power Virtual Agents, LUIS, and QnA Maker.
Enterprises can also cater to a global customer and employee audience with support for multiple languages like French, German, English, etc.
To know more about BotCore, please feel free to schedule a personalized consultation with our experts.