12 Sep
Top 5 Ways Intelligent Virtual Assistants Augment Customer Contact Centers in Europe
Top 5 Ways Intelligent Virtual Assistants Augment Customer Contact Centers in Europe In today’s fast-paced, digital-first world, customer needs and expectations continue to rise, raising the demand for customer contact centers all over the globe. In Europe, particularly, the change
18 Aug
Creating Intelligent Chatbots Using Power Virtual Agents & Dataverse
Creating Intelligent Chatbots Using Power Virtual Agents & Dataverse Over the past two years, the shift in how businesses operate worldwide has been palpable. Dynamics have transformed, ushering in an era of rapidly changing customer and employee expectations. One of
04 Aug
Top use cases of Chatbots in the Banking and Finance Industry
Top Use Cases of Chatbots in the Banking and Finance Industry Chatbots have come a long way since the first time they were used by a banking application in 2015. With advancements in AI, NLP, and new communication channels like
10 Jun
Transforming The Retail Experience with Metaverse and Virtual assistants
Transforming The Retail Experience with Metaverse and Virtual assistants Metaverse is the next big thing for retail! Everyone is talking about it. And why not? The global pandemic has brought us closer to the digital world like never before, throwing
04 Oct
5 Advanced Capabilities to look for in an IT Helpdesk Bot
5 Advanced Capabilities to look for in an IT Helpdesk Bot The past year has witnessed the rapid adoption of IT helpdesk chatbots as remote work increased and companies received an influx of IT service requests. With employees trying to
21 Jun
5 Reasons For Enterprise Chatbot Failure and How to avoid them
5 Reasons For Enterprise Chatbot Failure and How to avoid them A Forrester Report declared that “the majority of chatbots were poorly- implemented, systematically ruining customer experiences and – in the case of the worst incarnations – nothing more than