Understanding Digital Customer Service And How To Improve It
Understanding Digital Customer Service and How to Improve it The digital world has changed the buying process! Customers today are well-informed of products and the market. When they enter stores or talk to a sales representative, today’s customers already know
How Agent Assist Bots Help Improve Customer Service Productivity
How Agent Assist Bots Help Improve Customer Service Productivity Customer service agents not only have to resolve customer queries accurately but also need to do that in the least amount of time. Average Handling Time (AHT), therefore, is one of
Understanding The Difference Between A Chatbot And A Virtual Assistant
Understanding The Difference Between A Chatbot And A Virtual Assistant Gartner predicts that by 2020, 25 percent of customer service and support operations will integrate bot technology of some kind. Chatbots and Virtual Assistants (VA) are a result of this
A Comprehensive Guide To Understanding Chatbots
A Comprehensive Guide To Understanding Chatbots What is a chatbot The past and the present of chatbots What are chatbots capable of doing? Important chatbot features you should be aware of Use cases and benefits         Functions
How to Effectively Support Your Remote Workforce With HR Digital Assistants
How To Effectively Support Your Remote Workforce With HR Digital Assistants The COVID-19 pandemic has turned the world upside down, leaving many businesses grappling to adjust to a new normal that is constantly changing. Specifically, extended lockdowns are forcing businesses
How Dynamics 365 Virtual Agents Can Supercharge Your Customer Service
How Dynamics 365 Virtual Agents Can Supercharge Your Customer Service Delivering positive customer experiences has become critical for organizations to drive engagement, purchases, loyalty and retention. To this end, many enterprise leaders have deployed AI customer service technologies like chatbots
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