Organizations are incorporating Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing (NLP) as central components of their digital transformation strategy.
AI-powered chatbots are set to transform different aspects of HR process, especially recruiting, hiring, and onboarding new employees. HR teams can progressively leverage these chatbots to streamline and personalize the HR onboarding process.
HR administrators are starting to pilot AI to achieve outstanding value to the organization by leveraging chatbots for recruiting, onboarding, employee development and training. Especially in high attrition industries such as retail, finance, healthcare. etc
A recent survey of 350 HR leaders conducted by ServiceNow finds 92% of HR leaders agree that the future of providing an enhanced level of employee service will include chatbots.
In 2016, 56% of recruiters said they can’t make good hires because of lengthy hiring procedures
– MRI Network Survey 2016
Reduce the hiring cycle by automating your initial screening using the power of conversational user interface.
Chatbots can initiate the interview process by fielding screening questions and capturing the answers. This helps in automatically screening and shortlisting the right candidates by assessing their potential.
Automating screening has an additional benefit of eliminating human bias and identifying the candidates based on merit.
HR personnel need to collect basic information like KYC, tax forms and signed non-disclosure agreements or other legal documents from the new employees during onboarding. It would be a rather time-consuming activity for the HR personnel to collect information from every employee.
In such scenarios, HR chatbots can be best utilized to assist potential hires. During the onboarding process, chatbots can answer queries from new hires through the conversational interface. They can speed up the onboarding process by collecting employee information, completing forms, and assisting in online registration by removing the need for paperwork.
New hires require a lot of attention initially to get answers to some of the most repetitive or basic questions regarding the policies or standard operating procedures etc. of an organization.
New hires and HRs can save a lot of time by redirecting interactions involving basic queries to an HR chatbot. These could be anything from HR policies about a vacation to standard operating procedures for new employees.
HR chatbots can help businesses improve the employee experience and help reduce HR workload by answering employees questions about latest company policies instantly and accurately.
In industries like retail etc. in which workforce is spread across multiple locations, onboarding can be a major challenge. Finding out about team updates, company achievements, scheduled projects and objectives is a basic need for a new entrant in a department.
New hires don’t know whom to contact for completing tasks or ask for information – in order to get the required information, they start contacting the HR team for even the most minor things.
AI chatbots can reduce dependency on HR and prioritize issues. Using chatbots, new employees can directly interact with the bot regarding their team’s whereabouts and updates within the organization. Additionally, chatbots help new joinees extract details about their assigned role, team hierarchy and their position in the organization landscape.
While employees are in the process of gaining insights and getting a hang of the systems, chatbots are programmed to set up monitoring of login logout timings of the new joinee.
Generally, employees maintain and manage their time sheets using specifically intended portals provided by the organization. Employees need to login into the portal and update them physically during login and logout times. This process would take time, impact productivity and may lead to human errors too.
AI-powered chatbots assist employees in check-in and check-out before and after the work-hour directly using the conversational interface. These details can then further get into your time management applications leaving no room for human error.
HR can use chatbots to the fullest of potential by conducting surveys that are employee-specific. This helps them identify the patterns in employee experience in the onboarding process. This process helps HR in identifying their areas of improvement in the entire onboarding process.
Organizations can initiate refresher quizzes on any operational or HR practices to identify the pitfalls of each department leveraging chatbots. This helps in gaining extra mileage in the employee engagement space apart from process improvements.
Some HR questions are awkward to ask a human. Employees might be fearful/ feel quite embarrassed to ask certain personal HR questions.
HR Chatbots are significantly more helpful than humans when it comes to asking highly sensitive personal inquiries.
Using HR bots employees could talk about a few personal concerns like:
If the employee is not really satisfied with the answers provided by the chatbots, then he/she can interact about the issue directly with a human agent.
By 2021, 30% of high-volume recruiting activities (sourcing, screening, shortlisting and candidate interaction) will be done without human intervention, using innovative applications based on AI and data as a service (DaaS) – Gartner
If the onboarding process is carried out by chatbots, HR teams will have more time in managing critical and high priority issues resulting in an improved ESAT and lower cost per contact.
Organizations will have an edge over peer companies by ensuring enhanced employee engagement, improving employee retention and driving an increase in overall productivity.
On the other hand, employees feel more engaged and have a 24×7 accessible assistant who can come to their rescue at critical times and resolve issues.
Both organizations and employees will have a win-win situation by employing chatbots – by boosting employee productivity and maximizing efficiency.