Meet Nathan. He has recently joined ABC Corp. as a Marketing Manager. The new job means a new city and the tension associated with relocation. But one thing that Nathan is thankful for is that the hiring and on-boarding process was seamless and did not require him to visit their office again and again. But how was this achieved? Well, luckily for Nathan, ABC Corp. happens to be one of the forward-thinking organizations that uses chatbots for all their HR, ITSM, and Business Intelligence related tasks.
What is a chatbot?
A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. Chatbots are often designed to convincingly simulate how a human would behave as a conversational partner and are used for various practical enterprise use cases including customer service, IT helpdesk, HR or information acquisition (Business Intelligence).
ABC Corp uses BotCore’s AI chatbot which enables organizations to build and deploy customized AI chatbots. So, let us see how Nathan’s life at ABC Corp. has been impacted by chatbots.
Chatbots – Making Nathan’s Life Easier
Nathan has joined as a Marketing Manager. A typical day in the life of someone in this role entails multiple team meetings, client interactions and brainstorming sessions that require them to access records and data insights on the go. Also, since marketing managers almost always have days that are jam-packed, having someone take care of handling internal processes such as applying for leave, giving appraisals, searching for reports and information and keeping them abreast of upcoming meetings etc. would be a boon. Someone like a personal assistant; BUT, not everyone can have an assistant tracking these details. It is just not a feasible option. However, everyone can seek help from a virtual assistant. In order to see how chatbots are helping Nathan handle daily life at ABC Corp., let us look at some scenarios.
When Nathan applied for the position at ABC Corp., he was immediately sent a text message by Allie, ABC’s recruitment bot.
Allie: Hello Nathan. I am Allie from ABC Corp. I am reaching out to you in response to your application for the position of Marketing Manager.
Allie: We see that your skill set matches that which is required for the role. Could I go ahead and set up an interview for you with our GM-Marketing?
Nathan: Thanks, Allie Sure!
Allie: Thank you Nathan. Would the 1st July 2019, 12 PM work for you?
Nathan: Umm…will I be required to come to your HQ location?
Allie: That will not be necessary. I see that you are based in a different city, hence we could have the interview via Skype. Is that okay?
Nathan: That would be perfect. Thank you!
Allie: You are welcome. Please add ABCCorp as a contact on Skype. I have sent you a calendar invite for the interview. Kindly acknowledge the same.
Allie: Thank you Nathan. Have a great day ahead. And good luck for the interview!
Nathan was extremely pleased with how efficient Allie was in reaching out to him quickly, understanding his location criteria and setting up an interview accordingly. In a recent survey by Allegis it was noted that 58% of candidates were comfortable interacting with AI and recruitment chatbots in the early stages of the application process. In fact, about 66% of candidates were comfortable with AI and chatbots taking care of interview scheduling and peripheral activity.
Essentially, a recruitment chatbot can collect information from candidates such as their resume and contact information, help set up an interview with a human stakeholder based on his/her calendar, collect screening details such as experience and skills and answer the candidate’s basic questions about the job.
Once Nathan cleared the interview and was offered the job, he was reached out by Allie once again.
Allie: Hello Nathan. This is Allie. Congratulations on the offer, Welcome to ABC Corp!
Nathan: Hi Allie. Thank you very much.
Allie: Before we start the onboarding formalities, do you have any questions I can help you with?
Nathan: As a matter of fact, yes. Could you please send me any company related information I should be well-versed in before getting started?
Allie: Absolutely! Below is a company overview video to get you started with!
Allie: You can also refer this intranet page for more information [Read Now]
Nathan: Great! Thanks Allie. Could you also send across the leave policy and the list of holidays for this year?
Allie: Sure. Here are the leave policy and the holiday calendar. [Check Now]
Now, please note that as part of the onboarding process, you are required to send across copies of the following documents to firstname.lastname@example.org:
- Personal Identification Details – any authority attested identification card would do
- Last 3 payslips from your previous employer
- Bank account details
Nathan: Sure, I will send them across.
Allie: Okay. Also sending across the NDA. Please sign the same and send it across.
Allie: Great! Thank you Nathan..
Nathan: I’d like to raise an IT request for requesting a new laptop
Allie: Sure, your request is recorded. An IT agent will get in touch with you soon!
Nathan: That’s great, Thanks Allie!
Nathan has started his first day at ABC Corp. and has met his team. He has been given access to the company’s marketing dashboard but is unable to sign in. He remembers that ABC Corp. uses an IT helpdesk bot that can be accessed using the internal messaging tool. He decides to seek help.
IT Bot: Hello Nathan. Welcome to ABC Corp. How can I help you?
Nathan: Well, I am unable to sign in to the marketing dashboard.
IT Bot: Have you been granted access?
Nathan: Yes. I was sent an email earlier that I can now access the dashboard to see project-specific details. But my sign-in credentials do not work.
IT Bot: Sorry about that. Let me check.
IT Bot: Looks like there was a technical problem with credential generation. I have sent across a password reset link to your email ID. Kindly use it to sign in with the new password.
Nathan: Okay. Thank you.
IT Bot: My pleasure. Is there anything else I may assist you with?
IT Bot: Okay! Have a nice day Nathan.
Nathan uses the password reset link to quickly sign-in to the dashboard. He is happy that instead of having to waste time locating and asking the right people for the fix, he was able to reach out to the IT helpdesk bot in no time.
It has now been a couple of weeks since Nathan joined ABC Corp. Today he is scheduled to meet with the head of Alpha Foods, a long-standing customer of the company. One of the issues that Alpha Foods is facing is a steep decline in sales. Nathan has been asked by his manager to focus on the issue in order to come up with a fix. Before he walks into the meeting, Nathan wants to be abreast of the company’s revenue and sales data. He decides to use Mylo, ABC Corp.’s Business Intelligence bot.
Nathan: Hi Mylo.
Mylo: Hello Nathan. How can I help you today?
Nathan: I have a meeting with Alpha Foods. Can I see their annual revenue details for last year?
Mylo: Sure. Alpha Foods’ annual revenue for 2017-2018 is 90 Billion.
Nathan: Okay, can you break that down by region?
Mylo: USA – 32B, Asia Pacific region – 35.7B, Europe – 22.3B.
Nathan: Okay, can I see a graphical representation of their sales in the Asia Pacific region?
Nathan: Well, that doesn’t look good. What about their sales in Europe and USA?
Mylo: They seem to be doing pretty well there. Sales in Europe have seen an improvement of 6% on average annually. Sales in the USA are on the uprise too – at an average annual rate of 2%.
Nathan: Map sales numbers for Asia Pacific with their trade promotional campaigns from the last 5 years.
Mylo: There are no trade promotions from Alpha in Asia Pacific between the years 2013 – 2018.
Nathan: That explains it. This is enough insight for now. Can you mail these figures to me as well?
Mylo: Sure. The details have been sent to your email.
Nathan has understood that Alpha Foods is facing an issue specifically in the Asia Pacific region as they are facing a hard time attracting customers to their products. Nathan uses the data insights provided by Mylo to suggest a new trade promotional campaign to boost sales for Alpha in the Asia Pacific region.
Nathan routinely reaches out to Mia, the company’s intranet & employee assistant bot to check on internal company updates and to set up meetings.
Nathan: Hi Mia. Please schedule a meeting with Alex from the Sales team for tomorrow at noon.
Mia: Confirming, meeting tomorrow with Alex Knoxville at 12 PM?
Mia: Meeting scheduled. Calendar invite sent to Alex.
Nathan: Any other updates?
Mia: Yes. The leave policy for the year 2019 has been updated. Tap to see the latest policy.
Nathan: Well, send it to my email instead.
Mia: Updated leave policy sent to your email.
Mia has made simple, daily tasks a breeze for Nathan.
Learn More: The Role of Chatbots in the Intranet
Explore How Chatbots Can Help
While these are only a few popular work-life scenarios in which chatbots can help Nathan, the fact is that several other ways bots can simplify work for him or any normal employee. The conversational interface of chatbots simplify everyday workflows for employees and eliminates the hassle of switching multiple apps. Chatbots act as a single point of contact to get tasks done and access information. The use cases of chatbots are diverse and emerging across functions and industries. Enterprise leaders should have a powerful bot strategy to make the most of this technology.
If you’re interested in learning more about chatbots and how they help your organization, feel free to get in touch with one of our chatbot consultants. Acuvate leverages its enterprise chatbot builder platform, BotCore to build, deploy, train and manage AI chatbots for large and medium sized enterprises.