In the past decade, we have seen the emergence of several AI technologies. And one of the most significant one among them are chatbots. In the last few years, we have not only seen the emergence of AI chatbots but
From customer support, business intelligence, service management, lead generation to information retrieval, chatbots have gained widespread adoption across functions. The reason why organizations are actively embracing bot technology is that chatbots not only have several high value business use cases
Chatbot technology has had an undeniable impact on digital transformation of organizations; customer experience management, in particular. When we talk about conversational AI solutions and other AI-based applications for augmenting customer and employee experience, chatbots emerge as a front-runner. According
the importance of automation in customer contact centers Customer service as an industry has boomed over the past decade and a half and is valued at $350 billion. Knowing the impact of good customer service on the company’s revenue and positioning in
Chatbots are the latest emerging technologies used by organizations to improve customer service and reduce costs. Most companies today have deployed chatbots in various messaging apps, websites and portals to provide the first line of service and self-help to customers.
Meet Nathan. He has recently joined ABC Corp. as a Marketing Manager. The new job means a new city and the tension associated with relocation. But one thing that Nathan is thankful for is that the hiring and on-boarding process