12 Experts Share The Biggest Chatbot Trends For 2020!

In the past decade, we have seen the emergence of several AI technologies. And one of the most significant one among them are chatbots. In the last few years, we have not only seen the emergence of AI chatbots but

Human Hand Off
Human Hand-off in Service Desk Bots

Have you ever wondered if your Bot is “intelligent” enough to handle all possible conversations with the end user? What if the Bot needs to transition the conversation to a live human agent to ensure maximum end user satisfaction? The Bot should

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