04 Oct
5 Advanced Capabilities to look for in an IT Helpdesk Bot
5 Advanced Capabilities to look for in an IT Helpdesk Bot The past year has witnessed the rapid adoption of IT helpdesk chatbots as remote work increased and companies received an influx of IT service requests. With employees trying to
25 Jul
A Comprehensive Guide To Understanding Chatbots
A Comprehensive Guide To Understanding Chatbots What is a chatbot The past and the present of chatbots What are chatbots capable of doing? Important chatbot features you should be aware of Use cases and benefits         Functions
25 May
Manage High Call Volume During COVID-19 Using AI & Call Deflection
Manage High Call Volume During COVID-19 Using Call Deflection & AI The COVID-19 pandemic, and the unique challenges it has posed, has engulfed customers in a wave of fear and uncertainty and put organizations in a jiffy. There has been
30 Mar
Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges
Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges The COVID-19 pandemic has been a serious wake up call for companies which put digital transformation and AI adoption in the back-burner. It made us all realize that adopting emerging
19 Dec
Chatbots: The Past, Present, And Future
Chatbots: The Past, Present, And Future Chatbots currently are one of the most popular AI technologies in the enterprise world. Bots are being deployed for different functions of an organization – be it engaging customers, training employees, driving sales, providing
07 Sep
Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise
Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise Meet Nathan. He has recently joined ABC Corp. as a Marketing Manager. The new job means a new city and the tension associated with relocation. But one thing that Nathan