Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges
The COVID-19 pandemic has been a serious wake up call for companies which put digital transformation and AI adoption in the back-burner. It made us all realize that adopting emerging digital and AI technologies is not so much an option
Chatbots: The Past, Present, And Future
Chatbots currently are one of the most popular AI technologies in the enterprise world. Bots are being deployed for different functions of an organization – be it engaging customers, training employees, driving sales, providing IT Helpdesk or HR support, generating
Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise
Meet Nathan. He has recently joined ABC Corp. as a Marketing Manager. The new job means a new city and the tension associated with relocation. But one thing that Nathan is thankful for is that the hiring and on-boarding process
4 Amazing Things Enterprise Chatbots Can Do For Users
A report by Markets and Markets reveals that the chatbots market is set to be worth 3,172.0 Million USD by 2021. It isn’t too far fetched, at this point, to claim that bots just may be one of the most popular AI
Important Use Cases and Examples of Chatbots For The Retail Industry
There is no denying the fact that technology and automation have rapidly transformed the way business is done. The rise of Artificial Intelligence (AI), in particular, has given rise to interesting speculations about how rapidly robots will take over the
How Chatbots Can Help IT Helpdesk Teams Hit SLA Target
30 percent of tickets are password-reset related despite the fact that 69% of support teams allow their customers to reset at least some of their passwords without contacting the IT helpdesk – HDI Ensuring that an IT help desk or service
