Unified Enterprise Chatbot
A single conversational interface to access information and get all daily tasks done
Unified Enterprise Chatbot - A single point of contact for all employee needs.
Employees spend a significant portion of their work hours on tasks that add little business value. Resetting passwords, finding information, scheduling meetings, applying for leaves, etc., take up a lot of their time at the workplace.
Workers spend more than an hour every day simply looking for information trapped within siloed tools and apps. Additionally, the average business worker switches between 9.4 different apps for daily work, hampering productivity and increasing burnout in the process.
Even in organizations that already use chatbots, employees must interact with multiple function-specific chatbots (HR, IT, CRM, etc.) and adapt to varying conversational styles and platforms.
With BotCore, our enterprise bot-building platform, you can build and deploy a unified enterprise chatbot – your single-window access to 24X7 interactive employee engagement. Such a bot acts as a personalized employee assistant and helps employees with their day-to-day functioning in various use cases, including IT, HR, Business Intelligence, CRM, and more.
How BotCore helped a leading CPG company build a unified enterprise chatbot to improve employee productivity and reduce costs
Employee Experience Chatbots - The Use Cases
HR Support
- Get quick answers to questions (E.g., “What is my leave balance?)
- Apply for leaves/PTO
- Access HR policy documents
- Update profiles and contact information
- Get your documents from HR systems like payslip, benefits statements etc.
IT Helpdesk
- Reset passwords
- Ask questions like, “How to connect to the VPN?”
- Get outage alerts
- Apply for a new laptop
- Schedule maintenance activities
Reports & Insights
- Fetch business intelligence data, such as, “What was the revenue from Product X in 2019?”
- Request reports, dashboards, and essential metrics and get them over email.
- Get links to desired dashboards.
- Get specific answers to any information available in the BI app. E.g., “What was the top-performing product in 2019?”
Knowledge Companion
- Retrieve files, policy and FAQ documents, and other information from enterprise-wide apps.
- Get relevant, personalized, and contextual search results and links to desired intranet documents.
- Get the latest announcements and news.
- Perform tasks like leave request, travel settlement requests, IT requests, etc.
Key Features of a Unified Enterprise Chatbot
Seamless conversational experience
- Human-like engagement from a single interface via text or voice commands
- Round-the-clock support for every enterprise app/function.
- Automate human-agent handover when needed.
Omnichannel Support
- Integrations available for multiple enterprise messaging apps, including Teams, Slack, ProofHub, etc.
- Reach out to the bot from anywhere – mobile, laptop, or web apps.
Speak to the bot in the language of your choice!
- Engage a global workforce with support for multiple languages.
- Train the bot to converse in the employee’s native tongue, including French, German, English, Italian, Spanish, and many more.
Personalize engagement with advanced technologies
- Use of powerful AI, machine learning (ML), and natural language processing (NLP) technologies help the bot understand context and employee preferences and deliver personalized support.
What can Unified Enterprise Chatbot for your employees
Push personalized alerts
- Send personalized alerts to employees in the form of text or multimedia notifications.
- Notify employees about events that require their action. E.g., a scheduled downtime.
Complete
tasks
- Perform routine, repetitive, and time-consuming tasks.
- For example, generate IT tickets, draw up payslips, update sales reports, complete logs, etc.
Fetch information quickly
- Make relevant and contextual information available at the employee’s fingertips quickly by retrieving content from anywhere within the organization’s network.
- Present KPIs and business insights from the BI app using text, images, and graphs, when instructed.
Answer
questions
- Provide accurate answers to complex and straightforward questions by understanding the intent of the employee.
- For example, “What is the status of my 401(k)?” Or, “How do I update my antivirus software?” Or, ask about any business KPIs related to inventory, field sales, supply chain, etc.
Build a Unified Enterprise Chatbot with BotCore!
Low-code chatbot development platform
With minimalistic coding requirements, a visual design interface, and pre-built connectors, our bots can be quickly built and deployed within a matter of a few weeks.
Multilingual
support
Our bots support multiple languages, including French, German, English, Italian, etc., helping you cater to a global workforce.
Robust security
features
Set security parameters based on your organization’s needs. BotCore provides five security parameters: user authentication, user authorization, multi-factor authentication, one-time authorization, and channel authorization.
Chatbot
maintenance and
training
Regulate bot administration and training with built-in modes for teaching the bot new concepts, analyzing the bot’s actions, and maintaining a log of the bot’s drawbacks.
Deploy a unified enterprise chatbot on your preferred channels.
We provide integrations with popular enterprise messaging channels, including Slack, Teams, ProofHub, Skype, email, etc.
Leverage
powerful Microsoft technologies
As a Microsoft Gold Partner, we use renowned AI, ML, and NLP technologies, including LUIS, Microsoft Bot Framework, QnA Maker, and Power Virtual Agents.
Our Customers Around The World
Free Guide
Deploying A Unified Ent36erprise Chatbot Connect And Orchestrate Multiple Child Bots
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