HR and IT departments are flooded with hundreds of service requests on a daily basis. These are usually basic or routine questions that may not get answered due to an overload of call volumes or service tickets.
Chatbots take care of these routine requests, allowing HR and IT professionals to focus on their core activities and be more productive tasks. Chatbots use NLP technology to understand and respond to service queries in natural conversational language.
With BotCore, you can easily build and deploy chatbots that integrate with ServiceNow to answer employee questions and improve the efficiency of your HR and IT helpdesk over time. You can also link them to your ServiceNow Virtual Assistant and use them as child bots as a part of a larger enterprise bot using BotCore. This increased efficiency and productivity significantly brings down your service management costs.
With a ServiceNow chatbot, employees can easily create an IT incident or raise an IT ticket. The bot offers options for incident creation and submission of change requests. It also provides notifications on new incident creation or new change requests.
The ServiceNow bot manages IT outages by automating tasks, such as sending outage notifications to affected employees, displaying real-time outages, sending outage reports, etc.
ServiceNow bots perform routine security management tasks such as resetting passwords for devices and network, disabling or wiping off lost or stolen devices, etc.
The bot sends real-time alerts to employees and IT personnel, such as access request notifications, asset request notifications, outage alerts, authentication alerts, etc.
The ServiceNow chatbot allows employees to create HR incidents, service requests, get quick reports and status updates (pending approvals), search for knowledge articles, and obtain information, such as PTO balance, current benefits, etc.
A ServiceNow bot can also integrate with HCM tools like Workday, and other systems to carry out unique tasks, such as viewing available conference/meeting rooms, booking flight tickets for project-related travel, etc.
BotCore’s omnichannel bot allows you to hop between channels without losing the context of the conversation. The bot’s ML capabilities eliminate the need to start the conversation from scratch when switching from one channel to another.
BotCore’s virtual assistants adapt to the organization’s jargon and learn from previous interactions to deliver personalized, intelligent, and meaningful conversational user experiences.
BotCore uses customizable templates that allow quick deployment of AI-powered chatbot conversations for the frequently asked HR and IT queries and commonly- occurring conversational scenarios.
With minimalistic coding and pre-built connectors, branching, looping, and scripting, it is easy to build conversations and workflows, without the need for advanced coding skills.
If the conversation is too complex for the chatbot to handle, or if the user requests for human support, BotCore’s chatbot can handover the entire conversation to a suitable human agent.