Global organizations have customers who are located in different parts of the world and speak different languages. While interacting with a chatbot, customers prefer having conversations in their native language.
However, creating a separate chatbot for each language is neither feasible nor economical for organizations. A multilingual chatbot or a polyglot bot is capable of supporting and conducting conversations in multiple languages to amplify your reach and scale your localization efforts.
BotCore, an enterprise chatbot building platform, helps you build multi-language bots that can be deployed both on cloud and on-premise environments. Get started with a chatbot in your preferred language and add new languages as you go.
Don’t let language become a barrier to your customer engagement efforts!
Customers generally trust brands that offer services in their native language more than the ones who don’t.
Multilingual chatbots speak to users in different languages, across regions and countries and accelerate your localization efforts.
A chatbot that speaks to your users in their preferred language makes them feel valued and understood. It personalizes the user experience and offers the right resolution in the shortest time.
Training and embedding different languages in a single chatbot is a cost-friendly method of localizing a brand. You don’t have to invest in costly translation services or additional support staff.
A multilingual bot can be trained to understand regional nuances and different cultural subtleties - for example, how people from a region greet one another. This eases the localization process and goes a long way in enhancing the overall user experience.
Communication barriers lead to a longer turnaround time while handling user queries. Companies often spend vast amounts of money training employees to meet varied language needs. However, a multi-language chatbot eliminates such costs and boosts efficiency in resolving customer issues by offering support in native languages
Given a choice between similar offerings, most customers prefer to go for the product with better customer service and personalization. Allowing customers to interact in a language they are comfortable with increases CSAT levels and enables you to stand out amongst your competitors.