In a continually evolving digital landscape, with increasing social and messaging apps and channels, it’s essential to provide customer service and support across platforms and be where your customers interact with your brand.
It is also crucial to adapt your chatbot to match each channel’s experience and coordinate the interactions across all these platforms.
BotCore’s omnichannel chatbots can help you deliver personalized experiences to users on a wide range of platforms.
With BotCore, you only need to build your chatbot once and optimize it for different channels. You can then deploy it seamlessly across multiple channels, including Microsoft Teams, Slack, Zoom, Facebook, WhatsApp, Google Assistant, Alexa websites, email etc.
Our platform automatically handles channel-specific response formats and adapts to each channel while still empowering you to create personalized experiences for your users.
Chatbots deployed across multiple enterprise messaging channels, including Microsoft Teams, Zoom, Slack, etc. enable easy access to information, employee engagement, and enhanced employee productivity.
Customers engage with your brand through chatbots integrated on various social media platforms, including Facebook Messenger, Twitter, Telegram, and WhatsApp, for queries, product purchases, etc.
You can utilize emails for conversations between users and systems. Give unique email addresses to bots to enable them to execute users’ tasks on demand.
Chatbots integrated with smart voice assistants like Microsoft Cortana, Amazon Alexa and Google Home allow users to access business KPIs, ask queries, make purchases, control devices etc. through voice command.
You can place bots on customer-facing websites or simply use them to power mobile apps to provide an easy-to-use interface and better functionality for your users.
We can build integrations with almost every popular messaging and voice channel.
With minimalistic coding and pre-built connectors, it is easy to deploy chatbots across channels. You can also choose to differentiate responses across messaging platforms or use channel-specific interface elements.
BotCore’s chatbots can connect to channels, such as Facebook, SMS, and email, through automatic handling of API requirements. You need to simply click on a few checkboxes, and the bot will be deployed.
BotCore’s chatbots can support multiple languages, like Italian, Arabic French, German, etc. allowing you to reach and engage a wider audience across the globe.
The connectors ensure messages align with every channel’s unique layout, allowing deployment to multiple channels with a single configuration.
Depending on your preference, you can deploy your chatbot on the cloud or on-premise to interact with your users and provide quick responses.
BotCore’s omnichannel bot allows your users to switch between channels without losing the context of their conversation. The bot’s ML capabilities learn from past conversations, so you can select another channel without the need to start over.