What is a Dialog management system in Chatbots?
Human conversations are hardly straightforward. Most of them are layered with interruptions, clarifications and often move on to a different topic without seeing the previous task to its logical ending.
Bots that carry out the most natural and human-like interactions end up creating memorable user experiences. That’s why organizations must ensure their bots can efficiently steer the conversation in the direction the user wants without losing the original context.
BotCore’s dialog management system allows you to build chatbots that can handle simple and complex user conversations with virtually no coding knowledge required by the developer. BotCore also now supports Microsoft Composer.
How BotCore helped a Fortune 500 CPG company build an AI chatbot to transform customer experience
Benefits of a Dialog management system in chatbots
Ensure conversation
continuity
Overlapping requests and context switching often characterize human conversations. With a dialog management system, developers can control how the bot navigates between tasks, i.e., how it behaves when required to pause a particular task, switch intent, complete a different task, and then return to the original user request without losing context.
Deal with intents related to the original request
Human interactions flow dynamically and can often branch out into sub-intents related to the primary intent. Bot developers can define sub-intents at the task level to shape dialog in such situations.
Capture follow-up intents to help train bots
A dialog management system enables bots to store user intents that came up during a conversation but were not acted upon immediately. The bot may then ask the user to select and follow-up on an identified intent, or developers may use such intents to improve the bot’s conversation quality.
Handle different requests simultaneously
Overlapping requests and context switching often characterize human conversations. With a dialog management system, developers can control how the bot navigates between tasks, i.e., how it behaves when required to pause a particular task, switch intent, complete a different task, and then return to the original user request without losing context.
Amend entity values within the same intent
Human interactions flow dynamically and can often branch out into sub-intents related to the primary intent. Bot developers can define sub-intents at the task level to shape dialog in such situations.
Develop bots to “chit-chat” with users
A dialog management system enables bots to store user intents that came up during a conversation but were not acted upon immediately. The bot may then ask the user to select and follow-up on an identified intent, or developers may use such intents to improve the bot’s conversation quality.
Our Customers Around The World
Why our clients bet on BotCore and you should too.
No coding required
With BotCore, it is easy to build chatbots with zero coding needs and pre-built templates. Deploy your chatbot within weeks!
Domain expertise
Our chatbot solutions are recognized by leading analyst firms like Gartner and Forrester and implemented by several large and medium enterprises worldwide.
Powered by artificial intelligence and machine learning
BotCore’s chatbots leverage advanced technologies, such as AI and ML, that empower the bot to learn from past conversations and improve conversational user experience in the future.
On-premise or on-cloud
deployment
Our bot building platform offers flexibility to match your business needs. It can be deployed either in an on-premise environment or on the cloud.
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