What is Conversational Analytics?
Information workers need the most granular form of data analysis and insights for faster decision-making. However, most enterprise apps and analytics tools, often lack an easy-to-navigate interface and slow down the process of accessing insights
Conversational analytics, also known as conversational BI, leverages natural language processing (NLP) technology that allows you to obtain data and business metrics via chatbots or voice bots placed on your third-party messaging app (Microsoft Teams, Slack , Zoom etc.)
Conversational analytics solutions can integrate with any of your enterprise systems like BI apps (Power BI, SAP BI, Oracle), ERP, CRM, LoB apps and extract information. Use BotCore’s Data Model Ingestion, to create the perfect Data Virtual Assistant.
You may then ask natural language questions, like “What was my sales in North America last year?” or request the bot to show a graph of the past 5-year expenses, on your enterprise messenger, without logging into your enterprise system or sifting through multiple apps.
How BotCore helped a Fortune 500 CPG company improve decision making for its field sales teams with conversational analytics solution
Benefits of Conversational Analytics
Speedy decision-making
Instead of logging into the BI system every time, employees can simply initiate a chat within the enterprise messaging app. The bot gives voice to the BI system and delivers actionable insights, allowing speedy decision-making without switching between multiple data analysis tools.
Access on various devices
Instead of logging into the BI system every time, employees can simply initiate a chat within the enterprise messaging app. The bot gives voice to the BI system and delivers actionable insights, allowing speedy decision-making without switching between multiple data analysis tools.
Search vs. Push
Unlike a BI search system, a chatbot can proactively initiate a conversation. It automatically pushes alerts, updates, patterns in data, inconsistencies in trends, etc. directly to users.
Multiple forms of data presentation
With machine learning capabilities, the bots can understand user intent. Besides text, they may provide answers in a host of other data formats, such as graphs and pie-charts, or send links to the relevant BI dashboard via email for an in-depth analysis.
Helpful for employees with little knowledge of BI platforms
Since bots eliminate the need to open BI systems and navigate complicated data dashboards, they are useful for employees who have little knowledge on using enterprise BI apps.
Increases adoption of BI systems
A BI bot provides access to valuable insights at a lightning-fast speed. In a group chat, it acts like an intelligent digital team member who sends required analytics from the BI system if the team needs instant access to data. Moreover, it overcomes the hassles of searching through a complicated BI interface. Thus, conversational analytics leads to increased adoption of BI within enterprises.
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Why consider BotCore to build your AI-chatbot for conversational BI?
Natural Language Processing
BotCore’s AI bots leverage NLP and machine learning technologies to understand user intent, learn from human conversations, and adapt to office jargon. For example, employees may use the abbreviation “NR” to refer to Net Revenue. A chatbot can interpret the user’s intent accordingly to send data in the required format.
Seamless integration into multiple systems and messaging apps
BotCore’s chatbots are versatile and can seamlessly integrate with most of the popular BI apps (Power BI, SAP, Oracle), LOB systems (ERP, CRM), third-party messaging platforms (Skype for Business, Microsoft Teams, Slack, Telegram), and voice assistants (Amazon Alexa, Cortana).
Real-time KPI updates
Push personalized alerts and key analytics relevant to the user’s role, department, and location and instantly alerts the user if any new discrepancies are found in their KPIs.
Enterprise-grade security
BotCore’s chatbots come with a robust security system that includes user authorization, user authentication, multi-factor authentication, channel authorization, etc.
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