Manage High Call Volume During COVID-19 Using AI & Call Deflection
Manage High Call Volume During COVID-19 Using Call Deflection & AI The COVID-19 pandemic, and the unique challenges it has posed, has engulfed customers in a wave of fear and uncertainty and put organizations in a jiffy. There has been
Take Your Chatbots To The Next Level With These New Capabilities
The adoption of chatbots in enterprises has grown exponentially in the last decade and today, we can see organizations of all sizes using bots for a variety of use cases and functions. A report by Markets and Markets shows that
How chatbots help you reduce customer service costs
As businesses today incorporate AI and automation technology into their customer service workflows and day to day business in general, chatbots are a high-value addition to the mix. However, what business stakeholders really want to know are the different ways
7 Actionable Tips To Reduce Contact Center Call Volume
Providing a great customer experience while reducing call volume and costs is the ultimate goal of any contact center. Over the years, contact centers have invested in various types of customer-facing technologies – right from IVR, CTI, CRM, ACD to
