Manage High Call Volume During Covid 19 Using Call Deflection & Ai
Manage High Call Volume During COVID-19 Using AI & Call Deflection

Manage High Call Volume During COVID-19 Using Call Deflection & AI The COVID-19 pandemic, and the unique challenges it has posed, has engulfed customers in a wave of fear and uncertainty and put organizations in a jiffy. There has been

Take Your Chatbots To The Next Level
Take Your Chatbots To The Next Level With These New Capabilities

The adoption of chatbots in enterprises has grown exponentially in the last decade and today, we can see organizations of all sizes using bots for a variety of use cases and functions. A report by Markets and Markets shows that

How Chatbots Help You Reduce Customer Service Cost
How chatbots help you reduce customer service costs

As businesses today incorporate AI and automation technology into their customer service workflows and day to day business in general, chatbots are a high-value addition to the mix.  However, what business stakeholders really want to know are the different ways

7 Actionable Tips To Reduce Contact Center Call Volume
7 Actionable Tips To Reduce Contact Center Call Volume

Providing a great customer experience while reducing call volume and costs is the ultimate goal of any contact center. Over the years, contact centers have invested in various types of customer-facing technologies – right from IVR, CTI, CRM, ACD to

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