Artificial Intelligence Bots Archives - Page 2 of 5

Poonam Chug

February 14, 2020

12 Experts Share The Biggest Chatbot Trends For 2020!

In the past decade, we have seen the emergence of several AI technologies. And one of the most significant one among them are chatbots. In the last few years, we have not only seen the emergence of AI chatbots but also their exponential growth and rapid adoption among enterprises. While…

Rakesh Reddy

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May 10, 2019

7 Ways To Improve FCR At Your Contact Center

First Call Resolution (FCR) is an indispensable metric for contact centres to measure and improve. Research conducted by Ascent Group suggests that 60% of companies measuring FCR for a year or longer reported improvements of up to 30% in their performance. Measuring FCR is beneficial as it evaluates the efficiency…

Abhishek Shanbhag

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March 29, 2019

Take Your Chatbots To The Next Level With These New Capabilities

The adoption of chatbots in enterprises has grown exponentially in the last decade and today, we can see organizations of all sizes using bots for a variety of use cases and functions. A report by Markets and Markets shows that the chatbot market will be worth $9.4 billion by 2024. …

How To Convince Your Leadership To Deploy Enterprise Chatbots

Abhishek Shanbhag

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March 18, 2019

How To Convince Your Leadership To Deploy Enterprise Chatbots

From customer support, business intelligence, service management, lead generation to information retrieval, chatbots have gained widespread adoption across functions. The reason why organizations are actively embracing bot technology is that chatbots not only have several high value business use cases but also are easy to deploy with minimum risks. If…

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