How Is AI Transforming Enterprise Software Applications A recent survey by Gartner predicts, “By 2021, 40% of new enterprise applications implemented by service providers will include AI technologies.”The world of business is undergoing a massive change owing to the rapid
12 Experts Share The Biggest Chatbot Trends For 2020! In the past decade, we have seen the emergence of several AI technologies. And one of the most significant one among them are chatbots. In the last few years, we have
7 Ways To Improve FCR At Your Contact Center First Call Resolution (FCR) is an indispensable metric for contact centres to measure and improve.Research conducted by Ascent Group suggests that 60% of companies measuring FCR for a year or longer
Take Your Chatbots To The Next Level With These New Capabilities The adoption of chatbots in enterprises has grown exponentially in the last decade and today, we can see organizations of all sizes using bots for a variety of use
How To Convince Your Leadership To Deploy Enterprise Chatbots From customer support, business intelligence, service management, lead generation to information retrieval, chatbots have gained widespread adoption across functions. The reason why organizations are actively embracing bot technology is that chatbots
How Are Chatbots Boosting The CRM Adoption Rates CRMs and the adoption problem Less than 40% of businesses have a CRM adoption rate over 90% - CSO Insights.One of the biggest challenges organizations face with Customer Relationship Management (CRM) platforms