19 Oct
Transforming Omnichannel Customer Service With Chatbots
Transforming omnichannel customer service with chatbots With the onset of COVID-19, consumer buying worldwide shifted to digital platforms. Digital platforms are increasingly being used to interact with brands, view products, get information, check prices, and make purchases. Moreover, with the
11 Sep
How Different CPG Companies Are Using Chatbots To Drive Customer Experience
How Different CPG Companies Are Using Chatbots To Drive Customer Experience The importance of personalized customer experience in the CPG (Consumer Packaged Goods) industry cannot be overstated. However, this is easier said than done. The sheer scale of engaging personally