10 Jan
9 Major Chatbot Trends for 2021
9 Major Chatbot Trends for 2021 It goes without saying that in 2020, AI & chatbots have accelerated digital transformation journeys of enterprises across the globe. Due to the unique challenges posed by the pandemic, customers’ shopping habits transitioned to
08 Jan
6 Top CIO Priorities For 2021
6 Top CIO Priorities For 2021 In 2020, CIOs and other IT leaders have solved several unprecedented challenges and became key enablers in business continuity. CIOs are now in a dilemma regarding the orientation of their efforts and resources in
27 Oct
How Chatbots Can Boost The Customer Retention Rate
How Chatbots Can Boost The Customer Retention Rate As the world worked together to curb the COVID-19 pandemic, 2020 became the year when businesses were concerned with retaining customer loyalty, even if it meant taking a temporary hit to the
28 Sep
Privacy And Security Considerations For Consumer-facing Chatbots
Privacy And Security Considerations For Consumer-Facing Chatbots One of the most critical considerations while building consumer facing chatbots is ensuring privacy and security. This is even more important for industries like retail, CPG, banking, healthcare, travel etc. where chatbots capture
08 Aug
Understanding The Difference Between A Chatbot And A Virtual Assistant
Understanding The Difference Between A Chatbot And A Virtual Assistant Gartner predicts that by 2020, 25 percent of customer service and support operations will integrate bot technology of some kind. Chatbots and Virtual Assistants (VA) are a result of this
20 May
Building A Resilient Customer Service During Uncertain Times
Building A Resilient Customer Service During Uncertain Times The onset of the Covid-19 pandemic has posed some unprecedented challenges to both public and private organizations. Measures implemented to control the spread of the virus and the impact caused by them