02 Apr
How is Conversational Search transforming the digital shopping experience?
How is Conversational Search transforming the digital shopping experience? Research by Forrester says, “Search is a primary tool for customers throughout their life cycle. More than 90% of the consumers use one of the search channels offered (mostly general Internet
03 Mar
Building A Power BI Chatbot Using Power Virtual Agents
Building A Power BI Chatbot Using Power Virtual Agents Have you ever wondered if accessing data from Power BI can be made faster? And manually skimming through various dashboards and filtering the unwanted information might not be the only way
25 Feb
Using AI to Accelerate Competitive Advantage
Using AI to Accelerate Competitive Advantage Today’s business landscape is significantly tech-driven, and AI is at the heart of this change. Indeed, for an organization to fully reap the benefits of artificial intelligence, it is no longer sufficient to experiment
15 Feb
How can AI and chatbots improve support agent experience & productivity
How can AI and chatbots improve support agent experience & productivity According to a survey, post-covid, 59% of customers will care even more about customer experience than they did in the “before times” when deciding which companies to support or
05 Feb
Using AR and chatbots to increase customer engagement
Using AR and chatbots to increase customer engagement Customers seek personalization while shopping for products. With most of the purchasing happening online, businesses are turning to advanced technologies to facilitate more interactive and engaging buying experiences for their customers. An
01 Feb
The Evolution of Chatbots to Conversational AI
The Evolution of Chatbots to Conversational AI Since their evolution, chatbots have grown from delivering linear, scripted user experiences to providing unsupervised and contextually-aware engagement. One of the earliest chatbots created at the MIT Artificial Intelligence Laboratory, Eliza interacted using