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5 Top Contact Center Automation Trends to Watch For: RPA, Chatbots, and More!
5 Top Contact Center Automation Trends To Watch For: RPA, Chatbots, And More! the importance of automation in customer contact centers Customer service as an industry has boomed over the past decade and a half and is valued at $350 billion. Knowing
19 Sep
5 Tips To Ensure Your Chatbot Is GDPR Compliant
5 Tips To Ensure Your Chatbot Is GDPR Compliant Chatbots are the latest emerging technologies used by organizations to improve customer service and reduce costs. Most companies today have deployed chatbots in various messaging apps, websites and portals to provide
07 Sep
Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise
Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise Meet Nathan. He has recently joined ABC Corp. as a Marketing Manager. The new job means a new city and the tension associated with relocation. But one thing that Nathan
24 Aug
10 Key Chatbot Implementation Considerations You Should Be Aware Of
10 Key Chatbot Implementation Considerations You Should Be Aware Of According to a report featured by Business Insider, 80% of businesses want chatbots by 2020! Chatbots today are being deployed across large, medium and small organizations to simplify business workflows and reduce customer