06 Apr
How Chatbots are Revolutionizing The HR Department
How Chatbots Are Revolutionizing The HR Department From recruitment to onboarding to delivering a stellar employee experience to reducing cost-per-contact, Chatbots offer numerous use cases for the HR department. As someone who helped deploy multifaceted HR chatbots for Fortune 500
30 Mar
How Chatbots Can Help IT Helpdesk Teams Hit SLA Target
How Chatbots Can Help IT Helpdesk Teams Hit SLA Target 30 percent of tickets are password-reset related despite the fact that 69% of support teams allow their customers to reset at least some of their passwords without contacting the IT
23 Mar
Chatbots: AI’s Most Practical Use Case for The Digital Workplace
Chatbots: AI’s Most Practical Use Case For The Digital Workplace WHAT DOES A DIGITAL WORKPLACE STAND FOR? A survey by the SMG/CMSWire and Digital Workplace Group as an industry insight for the 2017 Digital Workplace Experience conference revealed that 95 percent of
19 Mar
How AI will Impact IT Service Management
How AI Will Impact IT Service Management If anyone were to put together a list of technologies with the greatest potential, Artificial Intelligence (AI) would undoubtedly top it. AI is maximizing effective utilization of technology in the workplace and altering
28 Feb
Human Hand-off in Service Desk Bots
Human Hand-Off In Service Desk Bots Have you ever wondered if your Bot is “intelligent” enough to handle all possible conversations with the end user? What if the Bot needs to transition the conversation to a live human agent to ensure maximum
07 Feb
Different ways your business can use chatbots
Different Ways Your Business Can Use Chatbots ‘80% of businesses want chatbots by 2020’ is projected by Oracle. While there are some are rule-based chatbots built for simpler tasks, the story is treading towards AI powered chatbots for intelligent and complex