55% to 75% of all ERP projects fail to meet their objectives – Gartner Enterprise Resource Planning (ERP) has long conjured up images of confusion and a falling apart of even the best-laid strategies for business users. ERP systems which typically
Chatbots are the hottest new digital technology. Advancements in messaging platforms and conversational channels are quickly increasing chatbot development rates. Gartner predicts that by 2019, 40% of enterprises will be actively using chatbots to facilitate business processes using natural-language interactions. Many
From recruitment to onboarding to delivering a stellar employee experience to reducing cost-per-contact, Chatbots offer numerous use cases for the HR department. As someone who helped deploy multifaceted HR chatbots for Fortune 500 companies, SMBs and start-ups, we created this
30 percent of tickets are password-reset related despite the fact that 69% of support teams allow their customers to reset at least some of their passwords without contacting the IT helpdesk – HDI Ensuring that an IT help desk or service
WHAT DOES A DIGITAL WORKPLACE STAND FOR? A survey by the SMG/CMSWire and Digital Workplace Group as an industry insight for the 2017 Digital Workplace Experience conference revealed that 95 percent of organizations agree that a digital workplace is important. There are
If anyone were to put together a list of technologies with the greatest potential, Artificial Intelligence (AI) would undoubtedly top it. AI is maximizing effective utilization of technology in the workplace and altering the business workflow to its best form.